# Kibana not working properly **URL:** \ **Category:** Kibana\ **Tags:** docker\ **Created:** [October 30, 2023, 11:13am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028 "2023-10-30T11:13:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![chatim](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chatim/32/78696_2.png) [@chatim](https://discuss.elastic.co/u/chatim)\ **Post date:** [October 30, 2023, 11:13am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/1 "2023-10-30T11:13:28Z")
Hello, I'm running a dockerized elastic cluster composed of 3 master and 3 data nodes on AWS instances, using rsyslog and logstash, i collect and store syslog events on elasticsearch index. till now everything was good until trying to build a vizualization dashboard on kibana. working on kibana i notice that the request take too much time (even on a small number of syslog message 'less than 5000 records'). The following error 'Loading chunk 20 failed.' is repeated a lot. ![kibana-error](https://us1.discourse-cdn.com/elastic/original/3X/e/6/e6aca0a255611e4074ce4239a00752ab3a9518ab.png) The dashboard shows data once, and throws errors many times. ![dash-error](https://us1.discourse-cdn.com/elastic/original/3X/2/d/2db3c5ad40cc7740fb265779690bdec8c4e58d68.png) and ![dash-error-2](https://us1.discourse-cdn.com/elastic/original/3X/3/2/3261d048f897c42d620b9888506dee7da84988a5.png) syslog event are stored as the following schema : ![record](https://us1.discourse-cdn.com/elastic/original/3X/3/f/3ff894ff0228746507a37fc1fb48b1a2a2834d72.png) No error logs on both side, kibana and elastic server. I tried many suggestion found on the internet : - index re-create. - re-deploy kibana on new EC2 instance. - re-configure kibana. i'm ready to provide any other further info could help to resolve this issue. I appreciate any help from you. Thanks in advance. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 31, 2023, 11:25am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/2 "2023-10-31T11:25:17Z")
Hi @chatim, Which version of Elasticsearch and Kibana are you using? ---
**Author:** ![chatim](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chatim/32/78696_2.png) [@chatim](https://discuss.elastic.co/u/chatim)\ **Post date:** [October 31, 2023, 1:34pm UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/3 "2023-10-31T13:34:28Z")
Hi @carly.richmond , currently i'm using the following version : - ES : **8.10.0** - Logstash : 8.10.0 - Kibana : **8.10.0-1** P.S : same issue was also with version **8.9.0**. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 2, 2023, 2:45pm UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/4 "2023-11-02T14:45:02Z")
Thanks for confirming. Are you using any plugins at all? ---
**Author:** ![chatim](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chatim/32/78696_2.png) [@chatim](https://discuss.elastic.co/u/chatim)\ **Post date:** [November 2, 2023, 3:43pm UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/5 "2023-11-02T15:43:03Z")
No plugin used till now, fresh deployement. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 3, 2023, 8:46am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/6 "2023-11-03T08:46:31Z")
> [@chatim](#): > > No plugin used till now, fresh deployement. It sounds like you're recently installed a plugin? Did the issues start when you installed a particular plugin? Which plugin have you installed? ---
**Author:** ![chatim](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chatim/32/78696_2.png) [@chatim](https://discuss.elastic.co/u/chatim)\ **Post date:** [November 4, 2023, 2:51pm UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/7 "2023-11-04T14:51:22Z")
@carly.richmond no plugin installed.i really appreciate your help. the good news is that the issue fixed, and cannot believe that the cause of all this pain was Nginx 😕 even (basic nginx config), after setting header "connection" to "upgrade" everything works nice. ```auto proxy_set_header Connection 'upgrade'; ``` unset header, issue return. Hope that help others suffering same issue. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 6, 2023, 9:56am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/8 "2023-11-06T09:56:03Z")
Thanks for sharing the solution for others @chatim! Glad you got things working. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [December 4, 2023, 9:56am UTC](https://discuss.elastic.co/t/kibana-not-working-properly/346028/9 "2023-12-04T09:56:20Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.