# Kibana reporting error on windows

**URL:** https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544
**Category:** Kibana
**Tags:** elastic-stack-reporting
**Created:** [January 8, 2021, 12:31pm UTC](https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544 "2021-01-08T12:31:39Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![bering](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bering/32/4044_2.png) [@bering](https://discuss.elastic.co/u/bering)
#### Post date: [January 8, 2021, 12:31pm UTC](https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544/1 "2021-01-08T12:31:39Z")

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I have Kibana v7.10.0 running on ms windows server 2019 onprem

When I try to generate a PDF report from a dashboard in Kibana I get this error:

![reporting](https://us1.discourse-cdn.com/elastic/original/3X/c/8/c888c0a380ef5487b381201b37cc6f768a6b32ef.png)

I tried the Reporting Diagnostics from the stack management, but it gets stuck in "check screen capture".

I found this trouble shooting guide

> **[Reporting troubleshooting | Kibana Guide \[7.10\] | Elastic](https://www.elastic.co/guide/en/kibana/current/reporting-troubleshooting.html#reporting-troubleshooting-system-dependencies)**

There is a section of some os called CentOS and Ubuntu, but my bellowed windows is missing, is the any way to get reporting working when Kibana run on windows?

Cheers

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### Author: ![LizaD](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lizad/32/51074_2.png) [@LizaD](https://discuss.elastic.co/u/LizaD)
#### Post date: [January 8, 2021, 4:48pm UTC](https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544/2 "2021-01-08T16:48:11Z")

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Hi @bering!

Let me get some additional information. Do you have any error messages in the kibana.log? Also, if the report diagnostic shows a problem with screen capture it might be related to how the kibana service is started. How are you starting the Kibana service on windows? If there are no useful error message in the Kibana log, we may need to also get some additional debug by doing `env DEBUG="puppeteer:*" ./bin/kibana` from the `Puppeteer Debug Log` section of the troubleshooting guide.

Thanks,  
Liza

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### Author: ![bering](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bering/32/4044_2.png) [@bering](https://discuss.elastic.co/u/bering)
#### Post date: [January 13, 2021, 2:32pm UTC](https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544/3 "2021-01-13T14:32:03Z")

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Hi @LizaD

Today it is working again, I haven't changed anything - just rebooted.

Thank you for your time

Best

Kåre

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### Author: ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)
#### Post date: [February 10, 2021, 2:32pm UTC](https://discuss.elastic.co/t/kibana-reporting-error-on-windows/260544/4 "2021-02-10T14:32:24Z")

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