# Kibana service hangs with message "Socket hang up"

**URL:** <https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773>\
**Category:** Kibana\
**Created:** [February 28, 2018, 4:23am UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773 "2018-02-28T04:23:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jfreeman](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jfreeman](https://discuss.elastic.co/u/jfreeman)\
**Post date:** [February 28, 2018, 4:23am UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773/1 "2018-02-28T04:23:37Z")

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Kibana is installed using nssm in a Windows server. As soon as the Kibana service start the dashboard is up and running. After a while the service hangs with logging lots of error as below.

`{"type":"error","@timestamp":"2018-02-27T21:31:49Z","tags":["connection","client","error"],"pid":2608,"level":"error","error":{"message":"socket hang up","name":"Error","stack":"Error: socket hang up\n at TLSSocket.<anonymous> (_tls_wrap.js:847:25)\n at emitOne (events.js:101:20)\n at TLSSocket.emit (events.js:188:7)\n at _handle.close (net.js:497:12)\n at Socket.done (_tls_wrap.js:332:7)\n at Socket.g (events.js:292:16)\n at emitOne (events.js:101:20)\n at Socket.emit (events.js:188:7)\n at TCP._handle.close [as _onclose] (net.js:497:12)","code":"ECONNRESET"},"message":"socket hang up"}`

There is no error in Elasticsearch log. Increasing the the value for these settings in Kibana.yml didn't help.

```
elasticsearch.pingTimeout: 2500
elasticsearch.requestTimeout: 40000

```

Anyone have seen this error before and how you fixed it.

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<div class="post-metadata">

**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\
**Post date:** [February 28, 2018, 6:48am UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773/2 "2018-02-28T06:48:57Z")

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Hi, which version of Kibana and Elasticsearch is this?

> [@jfreeman](#):
>
> After a while the service hangs with logging lots of error as below

Does it do this after a period of heavy use or even light use? Does it do this when there's not a user doing anything in Kibana at all?

This error doesn't have anything to do with Elasticsearch, it's a message coming from the Kibana webserver saying that the browser closed the connection before an in-flight response could be completed. I see this error mentioned in one of the issues: [ECONNRESET in logs · Issue #8623 · elastic/kibana · GitHub](https://github.com/elastic/kibana/issues/8623) but I'm not sure right now if what's triggering it for you is similar to what that issue had to tackle.

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**Author:** ![jfreeman](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jfreeman](https://discuss.elastic.co/u/jfreeman)\
**Post date:** [February 28, 2018, 7:29am UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773/3 "2018-02-28T07:29:03Z")

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Both Kibana and ES version is 6.0.1. It happens even when there is no use. And for every 5 seconds this error is logged.

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<div class="post-metadata">

**Author:** ![jfreeman](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jfreeman](https://discuss.elastic.co/u/jfreeman)\
**Post date:** [March 1, 2018, 7:14pm UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773/4 "2018-03-01T19:14:14Z")

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Following up.  
What is the recommended way to install Kibana on Windows? we are currently using the evaluation license so I have to run the .bat file using nssm, I am not sure if this approach is causing the socket hang up error.

Any pointer to troubleshoot and fix this will be plenty.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 29, 2018, 7:14pm UTC](https://discuss.elastic.co/t/kibana-service-hangs-with-message-socket-hang-up/121773/5 "2018-03-29T19:14:26Z")

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