# Kibana service loop and unable to access Kibana web page **URL:** \ **Category:** Kibana\ **Created:** [November 4, 2016, 4:27pm UTC](https://discuss.elastic.co/t/kibana-service-loop-and-unable-to-access-kibana-web-page/65029 "2016-11-04T16:27:04Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Greenie](https://avatars.discourse-cdn.com/v4/letter/g/f6c823/32.png) [@Greenie](https://discuss.elastic.co/u/Greenie)\ **Post date:** [November 4, 2016, 4:27pm UTC](https://discuss.elastic.co/t/kibana-service-loop-and-unable-to-access-kibana-web-page/65029/1 "2016-11-04T16:27:05Z")
Let me start off saying that I am new to ELK and am very interested in getting the ELK stack up and running, but have run into an issue that I can't seem to get past. Any help would be greatly appreciated. I have newly installed the latest Elasticsearch, Kibana and X-Pack version 5 onto a fresh install of Ubuntu 16.04 LTS. It seems as though the kibana service is in a loop. When I check status it shows the kibana service as active and running but the length the service runs doesn't get longer than a couple of seconds before the service reloads. I am also not getting anything in the kibana.log at all. Also, when I connect using my IE browser to 192.168.1.35:9200 (where Elasticsearch, Kibana and X-Pack are installed) I get a login and type in default kibana/changeme and it downloads \*.json file. Whereas FireFox gives me.. { "name" : "blah" "cluster\_name" : "elasticsearch" "cluster\_uuid" : "Uyu5bd77RoKHab\_0Qdn0YA" "version" : { "number" : "5.0.0", "build\_hash" : "253032b", "build\_date : 2016-10-26TO05:11:34.737Z", "build\_snapshot" : false "lucene\_version" : "6.2.0" }, "tagline" : "You Know, for Search" } kibana.yml server.port: 5601 server.host: "192.168.1.35" [server.name](http://server.name): "blah" elasticsearch.url: "[http://localhost:9200](http://localhost:9200)" logging.dest: /var/log/kibana.log logging.verbose: true ---
**Author:** ![shaunak](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/shaunak/32/6643_2.png) [@shaunak](https://discuss.elastic.co/u/shaunak)\ **Post date:** [November 4, 2016, 7:56pm UTC](https://discuss.elastic.co/t/kibana-service-loop-and-unable-to-access-kibana-web-page/65029/2 "2016-11-04T19:56:28Z")
Welcome to the Elastic stack! I'm not an expert on Ubuntu services, but could you try to run the command that the service is executing manually, as the same user as the service and see what happens? As for what you see in the browser, when you go to 192.168.1.35:9200 you are making a call to the Elasticsearch REST API. If you want to see Kibana instead (once you get the service problem sorted out), you'll want to go to 192.168.1.35:5601. Shaunak ---
**Author:** ![Greenie](https://avatars.discourse-cdn.com/v4/letter/g/f6c823/32.png) [@Greenie](https://discuss.elastic.co/u/Greenie)\ **Post date:** [November 4, 2016, 8:47pm UTC](https://discuss.elastic.co/t/kibana-service-loop-and-unable-to-access-kibana-web-page/65029/3 "2016-11-04T20:47:27Z")
Thanks…I believe I tried all of these combinations already but will double-check Monday. SEAN GREENWELL Staff IT Systems Specialist PKI & Security Engineering Center ARRIS o: +1 858-404-3162 c: +1 619-710-9010 e: [sean.greenwell@arris.com](mailto:sean.greenwell@arris.com)[mailto:sean.greenwell@arris.com](mailto:sean.greenwell@arris.com) w: [www.arris.com](http://www.arris.com)[http://www.arris.com/](http://www.arris.com/) ![](https://us1.discourse-cdn.com/elastic/original/2X/6/64f616983d5e1c5697da3e3dc3eb37d7d031eebf.jpg) ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [July 6, 2017, 1:34pm UTC](https://discuss.elastic.co/t/kibana-service-loop-and-unable-to-access-kibana-web-page/65029/4 "2017-07-06T13:34:26Z")