# Kibana : The connection has timed out when trying to connect **URL:** \ **Category:** Kibana\ **Created:** [November 5, 2020, 8:56pm UTC](https://discuss.elastic.co/t/kibana-the-connection-has-timed-out-when-trying-to-connect/254454 "2020-11-05T20:56:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![hyochang](https://avatars.discourse-cdn.com/v4/letter/h/4af34b/32.png) [@hyochang](https://discuss.elastic.co/u/hyochang)\ **Post date:** [November 5, 2020, 8:56pm UTC](https://discuss.elastic.co/t/kibana-the-connection-has-timed-out-when-trying-to-connect/254454/1 "2020-11-05T20:56:08Z")
Hi, I am trying elastic cloud deployment, and have created a 14-day trial one. When trying to connect Kibana from the service main UI, I am getting timed-out error. I am not sure where to look at for a troubleshooting. Can someone help me find some clue about it? Error message: The connection has timed out: The server at [480576a3dac54e76b7f01155f65091ec.us-east-1.aws.found.io](http://480576a3dac54e76b7f01155f65091ec.us-east-1.aws.found.io) is taking too long to respond. Thank you in advance. Chang ---
**Author:** ![Nathan\_Reese](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/nathan_reese/32/84829_2.png) [@Nathan\_Reese](https://discuss.elastic.co/u/Nathan_Reese)\ **Post date:** [November 6, 2020, 1:36pm UTC](https://discuss.elastic.co/t/kibana-the-connection-has-timed-out-when-trying-to-connect/254454/2 "2020-11-06T13:36:18Z")
Can you please contact support about your deployment? Click "Contact support" button on the your elastic cloud home page. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [December 4, 2020, 1:36pm UTC](https://discuss.elastic.co/t/kibana-the-connection-has-timed-out-when-trying-to-connect/254454/3 "2020-12-04T13:36:24Z")
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