# Kibana Unhealthy / Cannot terminate instance (Elastic Cloud)

**URL:** <https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619>\
**Category:** Kibana\
**Created:** [July 26, 2021, 11:21am UTC](https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619 "2021-07-26T11:21:24Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![MadMapMan](https://avatars.discourse-cdn.com/v4/letter/m/71c47a/32.png) [@MadMapMan](https://discuss.elastic.co/u/MadMapMan)\
**Post date:** [July 26, 2021, 11:21am UTC](https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619/1 "2021-07-26T11:21:24Z")

</div>

Hi Community,

I've logged the following as a (critical) support request, but perhaps someone can assist. I have an [elastic.co](http://elastic.co) hosted service where Kibana (v7.12.0) went unhealthy and will not restart.

Even though I am logged in as the root account holder, Terminate Kibana tells me:

`To access the resource [u:/deployments/<long number removed>/kibana], the user must have the required authorization.`

Is this something that only [Elastic.co](http://Elastic.co) support can address - or is there something else I can do?

(sorry if this is a newbie question...)

---

<div class="post-metadata">

**Author:** ![Aaron\_Caldwell](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aaron_caldwell/32/45755_2.png) [@Aaron\_Caldwell](https://discuss.elastic.co/u/Aaron_Caldwell)\
**Post date:** [July 26, 2021, 8:51pm UTC](https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619/2 "2021-07-26T20:51:12Z")

</div>

Hello,

Thanks for reaching out but yes, this request should be handled through Elastic Cloud's support. They'll also have a lot more access to configuration and logs to better assist you. Best of luck!

Regards,  
Aaron

---

<div class="post-metadata">

**Author:** ![MadMapMan](https://avatars.discourse-cdn.com/v4/letter/m/71c47a/32.png) [@MadMapMan](https://discuss.elastic.co/u/MadMapMan)\
**Post date:** [July 26, 2021, 8:53pm UTC](https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619/3 "2021-07-26T20:53:54Z")

</div>

Thanks Aaron - yes, being handled by support. Worrying how something like this can happen with a _managed_ service - and which I can't directly fix...

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 23, 2021, 8:54pm UTC](https://discuss.elastic.co/t/kibana-unhealthy-cannot-terminate-instance-elastic-cloud/279619/4 "2021-08-23T20:54:36Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.