# Lens not running in 8.2.0

**URL:** <https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647>\
**Category:** Kibana\
**Tags:** lens\
**Created:** [July 1, 2022, 9:57am UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647 "2022-07-01T09:57:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![martb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/martb/32/78185_2.png) [@martb](https://discuss.elastic.co/u/martb)\
**Post date:** [July 1, 2022, 9:57am UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/1 "2022-07-01T09:57:51Z")

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Hi

Recently installed 8.2.0 and everything is working except Lens. You click on the create visualisation and it simply goes to a blank screen. You have the normal kibana gui wrap around, like menus etc.  
Nothing in the logs to indicate a problem.

Regards

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**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\
**Post date:** [July 5, 2022, 3:53pm UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/2 "2022-07-05T15:53:44Z")

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I have a running 8.2.0 on my local and I do see Lens working. Can you try opening in an incognito window and check, may be clear all caches n cookies and check too.

What do the logs suggest ?

Thanks  
Rashmi

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<div class="post-metadata">

**Author:** ![martb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/martb/32/78185_2.png) [@martb](https://discuss.elastic.co/u/martb)\
**Post date:** [July 5, 2022, 6:10pm UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/3 "2022-07-05T18:10:55Z")

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Hi,

The logs didnt show anything but i was able to find what the problem was today. The environment is air gapped so I believe because maps cant access the maps service it causes the whole of lens to fail.

Thread I found:

Disabling the EMS service should temporary solve the issue.  
To disable the EMS service add `map.includeElasticMapsService: false` in `kibana.yml` .

This resolved the problem.

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**Author:** ![ghudgins](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ghudgins/32/138532_2.png) [@ghudgins](https://discuss.elastic.co/u/ghudgins)\
**Post date:** [July 5, 2022, 7:12pm UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/4 "2022-07-05T19:12:43Z")

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If this is the cause I believe this was resolved in a patch release for 8.2 and in 8.3

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<div class="post-metadata">

**Author:** ![martb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/martb/32/78185_2.png) [@martb](https://discuss.elastic.co/u/martb)\
**Post date:** [July 6, 2022, 7:47am UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/5 "2022-07-06T07:47:11Z")

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Ok thanks

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 3, 2022, 7:47am UTC](https://discuss.elastic.co/t/lens-not-running-in-8-2-0/308647/6 "2022-08-03T07:47:21Z")

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