# License Issue **URL:** \ **Category:** Elasticsearch\ **Created:** [November 20, 2016, 5:45pm UTC](https://discuss.elastic.co/t/license-issue/66652 "2016-11-20T17:45:38Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![DimitrisFilippou](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dimitrisfilippou/32/13229_2.png) [@DimitrisFilippou](https://discuss.elastic.co/u/DimitrisFilippou)\ **Post date:** [November 20, 2016, 5:45pm UTC](https://discuss.elastic.co/t/license-issue/66652/1 "2016-11-20T17:45:38Z")
i have a basic license and it is correct and working. Once i loaded it with curl XPUT it worked as expected. But later that day i got this: ``` [warning][license] license information could not be obtained from elasticsearch Error: Request timeout after 3000ms ``` Why? ---
**Author:** ![Joe\_Fleming](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joe_fleming/32/3561_2.png) [@Joe\_Fleming](https://discuss.elastic.co/u/Joe_Fleming)\ **Post date:** [November 22, 2016, 11:15pm UTC](https://discuss.elastic.co/t/license-issue/66652/2 "2016-11-22T23:15:38Z")
That's not a problem with your license, it's a problem with the server communicating with Elasticsearch. Basically, it made a request to check your license, and didn't get a response within 3 seconds. Was Elasticsearch under heavy load, or in the process of being restarted? Did it work at all before you saw that message? If not, it could be a configuration issue somewhere that is preventing communication with Elasticsearch. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [December 20, 2016, 11:15pm UTC](https://discuss.elastic.co/t/license-issue/66652/3 "2016-12-20T23:15:52Z")
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