# Max attempts reached (3) generating pdf from reporting

**URL:** <https://discuss.elastic.co/t/max-attempts-reached-3-generating-pdf-from-reporting/150761>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [October 2, 2018, 8:05pm UTC](https://discuss.elastic.co/t/max-attempts-reached-3-generating-pdf-from-reporting/150761 "2018-10-02T20:05:21Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Preakness](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/preakness/32/35560_2.png) [@Preakness](https://discuss.elastic.co/u/Preakness)\
**Post date:** [October 2, 2018, 8:05pm UTC](https://discuss.elastic.co/t/max-attempts-reached-3-generating-pdf-from-reporting/150761/1 "2018-10-02T20:05:22Z")

</div>

Hello, I'm attempting to generate reports. After clicking "Generate PDF". Within several sections I'm receiving "Max attempts reached (3)" popup in Kibana.

I'm using 5.6.6 with xpack license for security.

Kibana is installed on my ES coordinating node. The same server also has nginx proxy to access kibana (example [https://prod01](https://prod01)).

/etc/kibana/kibana.yml I've added the following lines

```
xpack.reporting.roles.allow: ["reporting_user", "team1", "team2"]
xpack.reporting.kibanaServer.protocol: https
xpack.reporting.kibanaServer.port: 443
xpack.reporting.kibanaServer.hostname: prod01

```

I've tried without those last three lines and get the same response.

I've also tried changing them to this and get the same response.  
xpack.reporting.kibanaServer.protocol: http  
xpack.reporting.kibanaServer.port: 5601  
xpack.reporting.kibanaServer.hostname: 127.0.0.1

Before posting here I did search the forum. Found a few similar questions all recommending adding the proxy lines but this is not helping in my situation and I'm a little lost where to go next.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 30, 2018, 8:05pm UTC](https://discuss.elastic.co/t/max-attempts-reached-3-generating-pdf-from-reporting/150761/2 "2018-10-30T20:05:36Z")

</div>

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