# Microphone Permissions Not Retained in Elastic Synthetic Recorder on Chrome

**URL:** <https://discuss.elastic.co/t/microphone-permissions-not-retained-in-elastic-synthetic-recorder-on-chrome/366326>\
**Category:** Synthetics\
**Created:** [September 10, 2024, 1:48pm UTC](https://discuss.elastic.co/t/microphone-permissions-not-retained-in-elastic-synthetic-recorder-on-chrome/366326 "2024-09-10T13:48:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sunil\_Mudliar](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sunil_mudliar/32/137463_2.png) [@Sunil\_Mudliar](https://discuss.elastic.co/u/Sunil_Mudliar)\
**Post date:** [September 10, 2024, 1:48pm UTC](https://discuss.elastic.co/t/microphone-permissions-not-retained-in-elastic-synthetic-recorder-on-chrome/366326/1 "2024-09-10T13:48:10Z")

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While using Elastic Synthetic Recorder in Chrome to capture transactions for synthetic monitoring, the site (`apps.mypurecloud.de`) repeatedly prompts for microphone access, despite manually allowing the permission and adjusting Chrome settings to allow microphone use automatically.

Steps taken:

1. **Allowed microphone access** via Chrome's Site Settings for `apps.mypurecloud.de`.
2. Cleared browser cache and reset permissions.
3. Disabled Chrome extensions and tested in **Incognito Mode**.
4. Manually edited permissions in DevTools and cleared site-specific data.
5. Tested different browser configurations, including creating a new Chrome profile.
6. Attempted to modify Elastic Synthetic Recorder settings, but saved microphone settings are not retained after the recording is completed.

Despite these changes, the pop-up requesting microphone access continues to appear, and the settings do not persist when capturing transactions.

**Impact:**

- Unable to efficiently record synthetic transactions involving microphone interactions, which is critical for testing voice-enabled applications.

\*\*Request:\*\*Please provide guidance or investigate any potential bugs in how the Elastic Synthetic Recorder handles Chrome’s microphone permission settings, or suggest a method to enforce automatic microphone access within the recorder.

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [September 10, 2024, 3:44pm UTC](https://discuss.elastic.co/t/microphone-permissions-not-retained-in-elastic-synthetic-recorder-on-chrome/366326/2 "2024-09-10T15:44:21Z")

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Hi @Sunil_Mudliar,

Thanks for raising the issue. I'm not sure if this is a bug or not. I don't see an explicit bug raised in the `@elastic/synthetics` GitHub issue. Would you be able to [raise a GitHub issue tagged with the `bug` label](https://github.com/elastic/synthetics/issues/new?q=is%3Aissue+state%3Aopen+microphone&template=Blank+issue) for the team to take a look?

Hope that helps!

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<div class="post-metadata">

**Author:** ![Sunil\_Mudliar](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sunil_mudliar/32/137463_2.png) [@Sunil\_Mudliar](https://discuss.elastic.co/u/Sunil_Mudliar)\
**Post date:** [September 13, 2024, 10:21am UTC](https://discuss.elastic.co/t/microphone-permissions-not-retained-in-elastic-synthetic-recorder-on-chrome/366326/3 "2024-09-13T10:21:14Z")

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Hi @carly.richmond .. Raised Issue in GitHub