# Missing traces under traces but found under services

**URL:** <https://discuss.elastic.co/t/missing-traces-under-traces-but-found-under-services/284121>\
**Category:** APM\
**Tags:** ui\
**Created:** [September 13, 2021, 8:34pm UTC](https://discuss.elastic.co/t/missing-traces-under-traces-but-found-under-services/284121 "2021-09-13T20:34:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alexanderc](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@alexanderc](https://discuss.elastic.co/u/alexanderc)\
**Post date:** [September 13, 2021, 8:34pm UTC](https://discuss.elastic.co/t/missing-traces-under-traces-but-found-under-services/284121/1 "2021-09-13T20:34:43Z")

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There seems to be a weird behaviour with the APM feature of Kibana. We use OpenTelemetry collector to send traces to our apm-server which in turn ships them to elasticsearch. When we try to get all traces using a trace.id query it's not showing up anything. When trying to search with the same query under the service view it shows the services involved in that trace. If I also search for it in the apm indices under discover I can see 430 documents being returned. This is all running with latest version (7.14.0) of elasticsearch,kibana and apm-server

 ![Screen Shot 2021-09-13 at 4.31.37 PM](https://us1.discourse-cdn.com/elastic/original/3X/3/7/375526efaae00a68f2e843417292118e188f4fa5.png)

 ![Screen Shot 2021-09-13 at 4.30.22 PM](https://us1.discourse-cdn.com/elastic/original/3X/5/0/509782b75604299406c0b69f90ce2e470e1928bd.png)

Any idea why this might happen? I'd also like to add that for some traces it works, it seems to be random, but all the queries get a 200 OK response

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<div class="post-metadata">

**Author:** ![alexanderc](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@alexanderc](https://discuss.elastic.co/u/alexanderc)\
**Post date:** [September 16, 2021, 6:36pm UTC](https://discuss.elastic.co/t/missing-traces-under-traces-but-found-under-services/284121/2 "2021-09-16T18:36:27Z")

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I still need some help on the above, did no one experience this before?

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 7, 2021, 2:37pm UTC](https://discuss.elastic.co/t/missing-traces-under-traces-but-found-under-services/284121/3 "2021-10-07T14:37:03Z")

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