# ML Trained Models stucked in downloading status **URL:** \ **Category:** Kibana\ **Created:** [March 4, 2025, 8:01am UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350 "2025-03-04T08:01:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jeffwasright](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@jeffwasright](https://discuss.elastic.co/u/jeffwasright)\ **Post date:** [March 4, 2025, 8:01am UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/1 "2025-03-04T08:01:37Z")
I'm having issues downloading trained models from Kibana.. I have setup the cluster using file based access and have both elser\_model\_2 and elser\_model\_2\_linux-x86\_64 and is currently downloading from Kibana, but it is stucked in downloading status for several hours now.. can someone please help to check if there's anyway for us to proceed with this? ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/3/53060da66e617244a09db9f136cc295f944078b2.png) ---
**Author:** ![jessgarson](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jessgarson/32/129841_2.png) [@jessgarson](https://discuss.elastic.co/u/jessgarson)\ **Post date:** [March 4, 2025, 7:04pm UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/2 "2025-03-04T19:04:16Z")
Thanks for reaching out, @jeffwasright. Is this issue still occuring? I have a few follow up questions here: - What version of Elastic are you using? - Have you tried canceling the task and trying again. ---
**Author:** ![jeffwasright](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@jeffwasright](https://discuss.elastic.co/u/jeffwasright)\ **Post date:** [March 5, 2025, 1:50am UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/3 "2025-03-05T01:50:55Z")
hi @jessgarson thanks for your response.. yes, we are still facing this issue, I'm using v8.11 with platinum license, I've tried to cancel and retried multiple times but still not able to.. as per the logs, I can see this below.. we are trying to do this via file based access.. please help to check, thank you ![image](https://us1.discourse-cdn.com/elastic/original/3X/a/a/aa2f8dcd19e1329747fc4b67abe1d0dafb334f94.png) ---
**Author:** ![jessgarson](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jessgarson/32/129841_2.png) [@jessgarson](https://discuss.elastic.co/u/jessgarson)\ **Post date:** [March 5, 2025, 4:52pm UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/4 "2025-03-05T16:52:37Z")
Thanks, @jeffwasright, for providing the extra details and context. I reached out to a few coworkers on my end, and I'll let you know when I have more to share here. ---
**Author:** ![jessgarson](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jessgarson/32/129841_2.png) [@jessgarson](https://discuss.elastic.co/u/jessgarson)\ **Post date:** [March 5, 2025, 7:56pm UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/5 "2025-03-05T19:56:17Z")
@jeffwasright, I had a chance to chat with a coworker on my end, and I have a few more follow-up questions: - Are you using a local model registry or have any further customizations? - If you repeatedly attempt to download the models, does it fail each time? - Is there any chance there's a proxy involved? ---
**Author:** ![jeffwasright](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@jeffwasright](https://discuss.elastic.co/u/jeffwasright)\ **Post date:** [March 11, 2025, 1:35am UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/6 "2025-03-11T01:35:29Z")
hi @jessgarson , we have sorted this out, it was because of the file download, there were some issues with the browser stating that file download completed but it's not, hence the error we are getting.. thanks for checking. ---
**Author:** ![jessgarson](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jessgarson/32/129841_2.png) [@jessgarson](https://discuss.elastic.co/u/jessgarson)\ **Post date:** [March 11, 2025, 7:06pm UTC](https://discuss.elastic.co/t/ml-trained-models-stucked-in-downloading-status/375350/7 "2025-03-11T19:06:58Z")
Thanks for following up, @jeffwasright. Out of curiosity, what browser and version were you using?