# Need to create a custom link in Kibana in order to showcase ServiceNow updates

**URL:** <https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310>\
**Category:** Kibana\
**Tags:** elastic-stack-alerting\
**Created:** [November 18, 2019, 12:10pm UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310 "2019-11-18T12:10:31Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![A\_P](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@A\_P](https://discuss.elastic.co/u/A_P)\
**Post date:** [November 18, 2019, 12:10pm UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310/1 "2019-11-18T12:10:31Z")

</div>

We are planning to use watcher webhook for integration with Service now to create tickets. we need to receive the acknowledgement back from ServiceNow and also update Kibana Dashboard to reflect details of ticket (status).  
How can this be done?

---

<div class="post-metadata">

**Author:** ![Marius\_Dragomir](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/marius_dragomir/32/42087_2.png) [@Marius\_Dragomir](https://discuss.elastic.co/u/Marius_Dragomir)\
**Post date:** [November 18, 2019, 9:41pm UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310/2 "2019-11-18T21:41:49Z")

</div>

Watcher cannot get response data into Elasticsearch. You'll have to use ServiceNow logs, ingest them in Elasticsearch and use that to keep the dashboards updated.

---

<div class="post-metadata">

**Author:** ![A\_P](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@A\_P](https://discuss.elastic.co/u/A_P)\
**Post date:** [November 19, 2019, 3:55am UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310/3 "2019-11-19T03:55:49Z")

</div>

[Marius\_Dragomir](https://discuss.elastic.co/u/Marius_Dragomir), Do you mean even an acknowledgement 'OK' from service now cannot be perceived by Kibana. Then how do we avoid duplicate ticket creation for same alert? ☹

---

<div class="post-metadata">

**Author:** ![Marius\_Dragomir](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/marius_dragomir/32/42087_2.png) [@Marius\_Dragomir](https://discuss.elastic.co/u/Marius_Dragomir)\
**Post date:** [November 19, 2019, 4:08am UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310/4 "2019-11-19T04:08:24Z")

</div>

Watcher will wait for a valid response from the webhook, but the rest basically falls on the way you create and tune the watch so that it won't give you too many results for one failure/degradation.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 17, 2019, 4:08am UTC](https://discuss.elastic.co/t/need-to-create-a-custom-link-in-kibana-in-order-to-showcase-servicenow-updates/208310/5 "2019-12-17T04:08:27Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.