# New to Elastic - Incorrect Training Lab username/password

**URL:** <https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670>\
**Category:** Elastic Training\
**Created:** [June 20, 2022, 2:22pm UTC](https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670 "2022-06-20T14:22:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mganon98](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@mganon98](https://discuss.elastic.co/u/mganon98)\
**Post date:** [June 20, 2022, 2:22pm UTC](https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670/1 "2022-06-20T14:22:26Z")

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I am new to Elastic. I am attempting an on-demand course. I cannot access the lab environment with the error that the username/password is incorrect. Is there a feature to retrieve my username and reset the lab environment password?

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**Author:** ![Romain\_Geffraye](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/romain_geffraye/32/77053_2.png) [@Romain\_Geffraye](https://discuss.elastic.co/u/Romain_Geffraye)\
**Post date:** [June 20, 2022, 5:41pm UTC](https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670/2 "2022-06-20T17:41:26Z")

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Hello,

You need to first sign up to Strigo using your own email address. Then you'll be able to access labs with the credentials provided.

See [Labs not accessible on strigo with the credentials given in the training](https://discuss.elastic.co/t/labs-not-accessible-on-strigo-with-the-credentials-given-in-the-training/300053)

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**Author:** ![mganon98](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@mganon98](https://discuss.elastic.co/u/mganon98)\
**Post date:** [June 21, 2022, 12:46am UTC](https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670/3 "2022-06-21T00:46:49Z")

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Thanks for the response.  
Strigo support indicated that the issue was on the Elastic side.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 21, 2022, 12:47am UTC](https://discuss.elastic.co/t/new-to-elastic-incorrect-training-lab-username-password/307670/4 "2022-07-21T00:47:09Z")

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