# \[new user\] Unable to start Kibana

**URL:** <https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566>\
**Category:** Kibana\
**Created:** [November 21, 2023, 2:26am UTC](https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566 "2023-11-21T02:26:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Amry](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@Amry](https://discuss.elastic.co/u/Amry)\
**Post date:** [November 21, 2023, 2:26am UTC](https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566/1 "2023-11-21T02:26:17Z")

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Hi guys,

I'm trying to install the ELK stack on a Windows machine. I followed the official instructions, and installing Elasticsearch as a service proceeded without a hitch, I got the password for the elastic account.

The problem started with Kibana. I followed the instructions here: [Install Kibana on Windows | Kibana Guide [8.11] | Elastic](https://www.elastic.co/guide/en/kibana/8.11/windows.html)

I ran kibana.bat, and when I tried to access the site at port 5601 I can briefly see the logo before getting the "Kibana server is not ready yet" message.

When I started Kibana, the output is more or less normal, except for this part:

```auto
[2023-11-21T10:12:29.542+08:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. security_exception
        Root causes:
                security_exception: missing authentication credentials for REST request [/_nodes?filter_path=nodes.*.version%2Cnodes.*.http.publish_address%2Cnodes.*.ip]
[2023-11-21T10:12:30.946+08:00][INFO][plugins.screenshotting.chromium] Browser executable: C:\Actix_DI\ELK\kibana-8.11.1\node_modules\@kbn\screenshotting-plugin\chromium\chrome-win\chrome.exe

```

No further output comes out after this except for the timeout message.

Both the elasticsearch.yml and kibana.yml files are completely commented out. I did not made any modifications to either file.

Can someone help me? I'm Googling the solution and nothing works so far.

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<div class="post-metadata">

**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [November 21, 2023, 10:08am UTC](https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566/2 "2023-11-21T10:08:44Z")

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Hi @Amry,

Welcome to the community! It looks like an invalid credentials issue. Can you try resettings the enrolment token [as per this topic](https://discuss.elastic.co/t/kibana-server-is-not-ready-yet-missing-authentication-credentials-for-rest-request/302249)?

Otherwise I would recommend troubleshooting using some of the ideas in [this post](https://discuss.elastic.co/t/kibana-server-is-not-ready-yet/241217).

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<div class="post-metadata">

**Author:** ![Amry](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@Amry](https://discuss.elastic.co/u/Amry)\
**Post date:** [November 22, 2023, 2:43am UTC](https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566/3 "2023-11-22T02:43:34Z")

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Hi Carly,

Thank you for your post; I followed [this suggestion](https://discuss.elastic.co/t/kibana-server-is-not-ready-yet-missing-authentication-credentials-for-rest-request/302249/3) in the post and my ELK stack is working now!

It feels rather counter-intuitive that I have to start the application **without** using admin rights command prompt, but oh well. Again, thank you very much for your suggestion.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 20, 2023, 2:43am UTC](https://discuss.elastic.co/t/new-user-unable-to-start-kibana/347566/4 "2023-12-20T02:43:50Z")

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