# New users do not receive mails and can not log in **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-security\ **Created:** [October 19, 2020, 8:01am UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496 "2020-10-19T08:01:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Matteo\_Fiore](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matteo_fiore/32/77411_2.png) [@Matteo\_Fiore](https://discuss.elastic.co/u/Matteo_Fiore)\ **Post date:** [October 19, 2020, 8:01am UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/1 "2020-10-19T08:01:43Z")
Hello, I am having some problems creating new users and granting them access. **What I am doing** Stack Management \> Users \> Create User When trying to log in with the new user I receive "Invalid username or password. Please try again." I have been researching a bit and found [this thread](https://discuss.elastic.co/t/unable-to-login-to-kibana-using-newly-created-user/195123). In order to check if the default realm was enabled, I ran `GET /_security/user/{username}` Based on [the documentation](https://www.elastic.co/guide/en/elasticsearch/reference/current/security-api-get-user.html) > If the user is not defined in the `native` realm, the request 404s. But I do receive an answer in the form ```auto { "username" : { "username" : "username", "roles" : [], "full_name" : "FullName", "email" : "xyz@aaa.lk", "metadata" : { }, "enabled" : true } } ``` Any suggestions on why I am not able to log in with any newly created users? Thank you beforehand. Best, Matteo Fiore ---
**Author:** ![Matteo\_Fiore](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matteo_fiore/32/77411_2.png) [@Matteo\_Fiore](https://discuss.elastic.co/u/Matteo_Fiore)\ **Post date:** [October 19, 2020, 12:51pm UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/2 "2020-10-19T12:51:19Z")
Update: Using `GET /_cluster/settings?include_defaults=true` I have been digging around and found out that the realms settings look like ```auto { "realms": { "saml": { "cloud-xyz": { ... "order": "3" } }, "native": { "native": { "order": "1" } }, "file": { "found": { "order": "0" } } } } ``` I have been trying to use the ```auto PUT /_cluster/settings { "persistent": { "xpack": { "security": { "authc": { "realms": { "native": { "native": { "order": 0 } } } } } } } } ``` to change the order but no luck so far. ---
**Author:** ![ikakavas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ikakavas/32/34430_2.png) [@ikakavas](https://discuss.elastic.co/u/ikakavas)\ **Post date:** [October 19, 2020, 1:37pm UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/3 "2020-10-19T13:37:53Z")
1. You _should not_ need to change the realm settings in your cloud instance. The defaults are fine you can't and there is no need to set the native to order 0. 2. > New users do not receive mails They shouldn't , this is not a functionality that elastic cloud offers at this time ( i.e. deployment users getting notified of account creation via email ) 3. > I have been researching a bit and found [this thread](https://discuss.elastic.co/t/unable-to-login-to-kibana-using-newly-created-user/195123). This is about and on premise installation and not applicable to your case > [@Matteo\_Fiore](#): > > When trying to log in with the new user I receive "Invalid username or password. Please try again." Can you clarify where do you try to login ? Is it the same kibana instance as the one you created the user in? What version is your kibana + es cluster ? ---
**Author:** ![Matteo\_Fiore](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matteo_fiore/32/77411_2.png) [@Matteo\_Fiore](https://discuss.elastic.co/u/Matteo_Fiore)\ **Post date:** [October 19, 2020, 2:02pm UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/4 "2020-10-19T14:02:15Z")
Hi, Thank you for your answer. Ok, I realized I was making a rather silly mistake. I was trying to log in into `cloud.elastic.co` instead of logging in into Kibana. How can I create users so that they log-in and manage the deployments? Also, I've been trying to connect to ES through Spark using the newly created users. ```auto ( spark.read .format("org.elasticsearch.spark.sql") .option("es.nodes.wan.only","true") .option("es.net.http.auth.user", "username") .option("es.net.http.auth.pas", "password") .option("es.nodes", "node") .option("es.port", "port") .load("index/test-index") ) ``` But what I obtain is (for both `elastic` and newly created user): ```auto org.elasticsearch.hadoop.rest.EsHadoopInvalidRequest: org.elasticsearch.hadoop.rest.EsHadoopRemoteException: security_exception: unable to authenticate user [username] for REST request [/] null ``` At first, I thought that the issue was the same as not being able to log-in in the UI, but then trying to connect using ```auto from datetime import datetime from elasticsearch import Elasticsearch es = Elasticsearch(['endpoint'], http_auth=('username', 'password')) doc = { 'author': 'kimchy2', 'text': 'Elasticsearch: cool. bonsai cool.', 'timestamp': datetime.now(), } res = es.index(index="test-index", id=3, body=doc) print(res['result']) ``` does not result in error. Would you be able to help with that issue as well? Thank you beforehand! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [November 16, 2020, 2:02pm UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/5 "2020-11-16T14:02:15Z")
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