# New users do not receive mails and can not log in

**URL:** https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496
**Category:** Kibana
**Tags:** elastic-stack-security
**Created:** [October 19, 2020, 8:01am UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496 "2020-10-19T08:01:43Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![ikakavas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ikakavas/32/34430_2.png) [@ikakavas](https://discuss.elastic.co/u/ikakavas)
#### Post date: [October 19, 2020, 1:37pm UTC](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496/3 "2020-10-19T13:37:53Z")

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1. You _should not_ need to change the realm settings in your cloud instance. The defaults are fine you can't and there is no need to set the native to order 0.

2. 

> New users do not receive mails

They shouldn't , this is not a functionality that elastic cloud offers at this time ( i.e. deployment users getting notified of account creation via email )

3. 

> I have been researching a bit and found [this thread](https://discuss.elastic.co/t/unable-to-login-to-kibana-using-newly-created-user/195123).

This is about and on premise installation and not applicable to your case

> [@Matteo\_Fiore](#):
>
> When trying to log in with the new user I receive "Invalid username or password. Please try again."

Can you clarify where do you try to login ? Is it the same kibana instance as the one you created the user in? What version is your kibana + es cluster ?

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_[View the full topic](https://discuss.elastic.co/t/new-users-do-not-receive-mails-and-can-not-log-in/252496)._