# No data on graphs
**URL:** https://discuss.elastic.co/t/no-data-on-graphs/53919
**Category:** Kibana
**Tags:** elastic-stack-monitoring
**Created:** [June 24, 2016, 6:38pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919 "2016-06-24T18:38:28Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 24, 2016, 6:38pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/1 "2016-06-24T18:38:28Z")
My marvel plugin was working fine until the license was 2 days from expiring. I installed the trial license from the web page and everything was great. Then I noticed the graphs were no longer generating and I was not getting any data on index rate. I sent a request for a new basic license and uploaded the downloaded json file as per the instructions and still no info on the displays. See below:
Does the trial version not generate graph info or index rate information?
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [June 24, 2016, 6:43pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/2 "2016-06-24T18:43:09Z")
The trial version has extra features that do not exist with the basic version. However, it should still collect and draw data.
Because the trial license actually allows more functionality than the basic license, [it is necessary to _acknowledge_ the license change when you submit the license update](https://www.elastic.co/guide/en/marvel/current/license-management.html#installing-license).
It's the difference between:
```auto
curl -XPUT host:9200/_license -d @license.json
```
and
```auto
curl -XPUT host:9200/_license?acknowledge -d @license.json
```
Can you verify that you have installed the basic license by fetching your license and checking its "type":
```auto
curl -XGET host:9200/_license
```
My assumption is that the trial license is still installed, but it has expired.
Hope that helps,
Chris
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 24, 2016, 6:49pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/3 "2016-06-24T18:49:19Z")
should I just issue "/bin/logstash-plugin remove license"
I already uploaded and acknowledged the license on my master node and restarted every node in the cluster
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [June 24, 2016, 6:52pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/4 "2016-06-24T18:52:30Z")
> should I just issue "/bin/logstash-plugin remove license"
No. Logstash shouldn't be involved with or impacting Marvel.
> I already uploaded and acknowledged the license on my master node and restarted every node in the cluster
You don't actually need to restart your cluster after updating your license _for Marvel_. Downgrading the license does impact other plugins, like Watcher, Shield, and Graph, but not Marvel.
What's the output of this command against your `host`?
```auto
$ curl -XGET host:9200/_license
```
Feel free to _exclude_ the `uid` field, but it should look something like this:
```auto
{
"license" : {
"status" : "active",
"uid" : "0a98411f-73f4-4c67-954c-724874ed5488",
"type" : "trial",
"issue_date" : "2015-10-13T18:18:20.709Z",
"issue_date_in_millis" : 1444760300709,
"expiry_date" : "2015-11-12T18:18:20.709Z",
"expiry_date_in_millis" : 1447352300709,
"max_nodes" : 1000,
"issued_to" : "elasticsearch",
"issuer" : "elasticsearch"
}
}
```
Let me know,
Chris
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 24, 2016, 7:16pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/5 "2016-06-24T19:16:22Z")
Sorry i know it has nothing to do with logstash I've been doing updates all day and logstash was on the brain.
As requested
{
"license" : {
"status" : "active",
"uid" : "XXXXXXXXXXXXXXXXXXXXXXXXXx",
"type" : "basic",
"issue\_date" : "2016-04-27T00:00:00.000Z",
"issue\_date\_in\_millis" : 1461715200000,
"expiry\_date" : "2017-06-23T23:59:59.999Z",
"expiry\_date\_in\_millis" : 1498262399999,
"max\_nodes" : 100,
"issued\_to" : "XXXXXXXXXXXXXX",
"issuer" : "Web Form"
}
}
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 24, 2016, 7:25pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/6 "2016-06-24T19:25:47Z")
should I remove the trial license. I didn't remove the plugin I installed when I first installed marvel
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [June 24, 2016, 7:29pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/7 "2016-06-24T19:29:35Z")
Interesting. You definitely have a Basic license installed. I wonder, which version of Kibana are you running? Kibana 4.2 - 4.4 by chance?
> should I remove the trial license. I didn't remove the plugin I installed when I first installed marvel
No, the license plugin is what enables licensing -- regardless of the license.
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 24, 2016, 8:09pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/8 "2016-06-24T20:09:19Z")
I have kibana 4.5
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 27, 2016, 5:47pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/9 "2016-06-27T17:47:59Z")
Anything further to check. I know data is going into the cluster but I don't get any details on the graphs. Is there any other way to see indexing speed?
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [June 27, 2016, 6:25pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/10 "2016-06-27T18:25:13Z")
Hi Tim,
Sorry, yes. Let's check the version of the Marvel plugin within Kibana itself. Unfortunately until the next release it won't actually report it anywhere, so you have to check a file manually.
Check the file at
```auto
${KIBANA_HOME}/installedPlugins/marvel/package.json
```
The `version` field should be the same as your ES cluster ("2.3.3"). Let me know what you find here.
Let me know,
Chris
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 29, 2016, 10:06am UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/11 "2016-06-29T10:06:08Z")
sorry for the delay:
here is the verion block from the file you asked for:
```
"name": "marvel",
"version": "2.3.3",
"repository": {
"type": "git",
"url": "http://github.com/elasticsearch/elasticsearch-marvel.git"
```
And this mornig I just received this error:
```
Marvel: Cannot read property 'license' of undefined
Version: 4.5.0
Build: 9889
TypeError: Cannot read property 'license' of undefined
at http://localhost/bundles/marvel.bundle.js?v=9889:93852:31
at processQueue (http://localhost/bundles/commons.bundle.js?v=9889:41836:29)
at http://localhost/bundles/commons.bundle.js?v=9889:41852:28
at Scope.$eval (http://localhost/bundles/commons.bundle.js?v=9889:43080:29)
at Scope.$digest (http://localhost/bundles/commons.bundle.js?v=9889:42891:32)
at Scope.$apply (http://localhost/bundles/commons.bundle.js?v=9889:43188:25)
at done (http://localhost/bundles/commons.bundle.js?v=9889:37637:48)
at completeRequest (http://localhost/bundles/commons.bundle.js?v=9889:37835:8)
at XMLHttpRequest.requestLoaded (http://localhost/bundles/commons.bundle.js?v=9889:37776:10)
```
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [June 29, 2016, 2:41pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/12 "2016-06-29T14:41:58Z")
Hi Tim,
No worries. This is definitely unusual. I have _never_ seen issues with this part of Marvel. I wonder if somehow its installation got corrupted?
From Kibana, can you remove it / reinstall it?
```auto
$ cd ${KIBANA_HOME}
# stop Kibana
$ bin/kibana plugin --remove marvel
$ bin/kibana plugin --install elasticsearch/marvel/2.3.3
# start Kibana
```
If that doesn't fix it, then I have a more complicated idea of what might be happening, but I'm hopeful that it was just a simple corrupted download.
Let me know
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [June 29, 2016, 8:05pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/13 "2016-06-29T20:05:14Z")
I have to do offline installs because the network has no internet connections. I will download a fresh copy and give it a shot
---
### Author:  [@tgdesrochers](https://discuss.elastic.co/u/tgdesrochers)
#### Post date: [July 1, 2016, 8:50am UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/14 "2016-07-01T08:50:36Z")
I think you must have been right with the corrupted download. I deleted the plugin, downloaded and installed a new one, and now all graphs are working again.
Thank you for your time. I really appreciate the assistance.
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [July 6, 2017, 1:42pm UTC](https://discuss.elastic.co/t/no-data-on-graphs/53919/15 "2017-07-06T13:42:48Z")