# No master node reported **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [January 18, 2021, 1:34am UTC](https://discuss.elastic.co/t/no-master-node-reported/261367 "2021-01-18T01:34:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Jorge\_Mario\_Montes\_R](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jorge_mario_montes_r/32/82396_2.png) [@Jorge\_Mario\_Montes\_R](https://discuss.elastic.co/u/Jorge_Mario_Montes_R)\ **Post date:** [January 18, 2021, 1:34am UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/1 "2021-01-18T01:34:52Z")
This is on a cluster on [cloud.elastic.co](http://cloud.elastic.co) After reducing memory form the master node, I'm unable to get it back running. Logs show: master\_not\_discovered\_exception Tried to reapply the last successful configuration, but it doesn't work, keeps showing the same exception. ![image](https://us1.discourse-cdn.com/elastic/original/3X/3/a/3a7edf1fb6ea8e5221fc1f7c352c6beaf58a610c.png) Another weird thing is that the new instance show 0/0 on storage ![image](https://us1.discourse-cdn.com/elastic/original/3X/e/b/ebb19deb7e2386eed3d012167f8f517f87734f27.png) On this last image you can see the instance with 8g of RAM, but if I go to edit Configuration, it shows 16g: ![image](https://us1.discourse-cdn.com/elastic/original/3X/e/1/e1e2aafafcd8a10866d25a1ac2664c26528b55af.png) Thanks in advance! ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [January 18, 2021, 1:36am UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/2 "2021-01-18T01:36:45Z")
Welcome to our community! 😃 Have you raise a request with the Support team about this? They should be able to look into what's happening and provide assistance. ---
**Author:** ![Jorge\_Mario\_Montes\_R](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jorge_mario_montes_r/32/82396_2.png) [@Jorge\_Mario\_Montes\_R](https://discuss.elastic.co/u/Jorge_Mario_Montes_R)\ **Post date:** [January 18, 2021, 1:39am UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/3 "2021-01-18T01:39:21Z")
> [@warkolm](#): > > should be able to look into what's happening and provide assistance. Hi, yes, but no answer yet. This is a production env so posted in here to see if anyone knows about it. ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [January 18, 2021, 1:45am UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/4 "2021-01-18T01:45:59Z")
Fair enough. We don't have access to the backend stuff that the Support team does, so it's hard for us to troubleshoot given what you are/aren't seeing sorry to say ☹ ---
**Author:** ![Jorge\_Mario\_Montes\_R](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jorge_mario_montes_r/32/82396_2.png) [@Jorge\_Mario\_Montes\_R](https://discuss.elastic.co/u/Jorge_Mario_Montes_R)\ **Post date:** [January 18, 2021, 12:23pm UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/5 "2021-01-18T12:23:17Z")
Also, I can't access snapshots. Is there a way to force recreating the master instance? The data instance looks fine. Or is there a way I can create a new deployment using the data instance? ---
**Author:** ![Jorge\_Mario\_Montes\_R](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jorge_mario_montes_r/32/82396_2.png) [@Jorge\_Mario\_Montes\_R](https://discuss.elastic.co/u/Jorge_Mario_Montes_R)\ **Post date:** [January 19, 2021, 10:13pm UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/6 "2021-01-19T22:13:42Z")
Am I missing something? Is ECE meant for non-production environments? Been down for 72 hours and still no response about the ticket I sent to support. Is there some kind of additional fee for support? I don't see any upgrade option on Elastic Coud UI. ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [January 19, 2021, 10:38pm UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/7 "2021-01-19T22:38:13Z")
If you click on the three dots in the top right of instance you can force override its instance size back to 16GB (assuming there is capacity on the allocator - if not you may need to clear some), and then once it's back to life the plan should succeed Can you DM me the support ticket id, I'll have a look at why you didn't hear anything back Alex (Incidentally needing \>8GB on your master nodes is not that common and can be the sign that you are either oversharded or have a "mapping leak", it's worth looking into once you stabilize the cluster) ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 2, 2021, 10:38pm UTC](https://discuss.elastic.co/t/no-master-node-reported/261367/8 "2021-02-02T22:38:31Z")
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