# No reply from Elastic sales team
**URL:** https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103
**Category:** Elasticsearch
**Created:** [August 6, 2018, 7:17am UTC](https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103 "2018-08-06T07:17:17Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Sjaak01](https://discuss.elastic.co/u/Sjaak01)
#### Post date: [August 6, 2018, 7:17am UTC](https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103/1 "2018-08-06T07:17:17Z")
Hi,
Over a week ago I contacted Elastic twice about paid technical support but I'm not getting any reply.
I've been trialing Elastic for a long time and recently the project has finally moved from testing to trial production. However due to a lack of skill from my side I am unable to create certain watchers/alerts that we need. I might need a custom visualization/plugin as well.
I contacted Elastic sales requesting a quotation along with a description of the watchers/alerts I need but I have received no reply or confirmed my email was received.
Currently we have Elasticsearch running on EC2 but I want to move to Elastic cloud so we can make use of X-pack.
Gold/platinum support is way too expensive for us hence I want a project based quote for some custom support.
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### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [August 6, 2018, 9:11am UTC](https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103/2 "2018-08-06T09:11:50Z")
Can you DM me the email address you used in the form, I'll follow up for you.
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### Author:  [@rcowart](https://discuss.elastic.co/u/rcowart)
#### Post date: [August 6, 2018, 12:19pm UTC](https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103/3 "2018-08-06T12:19:12Z")
@Sjaak01 as you are collecting Netflow data and other sources that we work with everyday, I would be happy to discuss how we can help you with your project. Either send me a direct message, or email me at rob{at)koiossian(dot)com.
> **[Koiossian](http://www.koiossian.com)**
>
> Turnkey Solutions for the Elastic Stack
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [September 3, 2018, 12:19pm UTC](https://discuss.elastic.co/t/no-reply-from-elastic-sales-team/143103/4 "2018-09-03T12:19:16Z")
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