# No response from the Elastic Team or wider community?!

**URL:** <https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872>\
**Category:** Kibana\
**Created:** [February 11, 2019, 2:54pm UTC](https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872 "2019-02-11T14:54:02Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![an0nc0d3r](https://avatars.discourse-cdn.com/v4/letter/a/c4cdca/32.png) [@an0nc0d3r](https://discuss.elastic.co/u/an0nc0d3r)\
**Post date:** [February 11, 2019, 2:54pm UTC](https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872/1 "2019-02-11T14:54:02Z")

</div>

I posted a question on here 4 days ago and I've not had a single response or pointer?

Is there anyway to escalate an issue with the team? Thanks in advance.

**Here's the post again**

> [@Receiving 204 response but no cookie with the /api/security/v1/login endpoint](https://discuss.elastic.co/t/receiving-204-response-but-no-cookie-with-the-api-security-v1-login-endpoint/167534):
>
> When making a post request to /api/security/v1/login with valid credentials, I get a 204 (empty response), and no cookie cookie However, when I send invalid credentials, I get a 401 response. Request POST /api/security/v1/login HTTP/1.1 Host: DOMAN:5601 kbn-version: 6.5.4 Content-Type: application/json Cache-Control: no-cache { "password": "validPassword", "username": "validUsername" } Response Status: 204 (No Content) cache-control → no-cache connection → close date → Thu, 07 F…

---

<div class="post-metadata">

**Author:** ![Joe\_Fleming](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joe_fleming/32/3561_2.png) [@Joe\_Fleming](https://discuss.elastic.co/u/Joe_Fleming)\
**Post date:** [February 12, 2019, 6:00pm UTC](https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872/2 "2019-02-12T18:00:52Z")

</div>

There's no SLA in the forums here, we try to stay on top of them, but offer no guarantees. Support contracts are the only way to escalate. That said, I did respond to your original post, and will try to follow up with more information later today.

---

<div class="post-metadata">

**Author:** ![an0nc0d3r](https://avatars.discourse-cdn.com/v4/letter/a/c4cdca/32.png) [@an0nc0d3r](https://discuss.elastic.co/u/an0nc0d3r)\
**Post date:** [February 12, 2019, 8:51pm UTC](https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872/3 "2019-02-12T20:51:50Z")

</div>

@Joe_Fleming Thanks for the response, and the response to my earlier post.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 12, 2019, 8:56pm UTC](https://discuss.elastic.co/t/no-response-from-the-elastic-team-or-wider-community/167872/4 "2019-03-12T20:56:35Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.