# Not able to log on

**URL:** <https://discuss.elastic.co/t/not-able-to-log-on/368377>\
**Category:** Kibana\
**Created:** [October 7, 2024, 7:25pm UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377 "2024-10-07T19:25:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jleroux1](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jleroux1](https://discuss.elastic.co/u/jleroux1)\
**Post date:** [October 7, 2024, 7:25pm UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377/1 "2024-10-07T19:25:20Z")

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Hi,  
I'm new to elastic cloud.  
I created a superuser in kibana.  
Not able to logon...bad user name or password.

I've checked the documentation.

What do I mist ?  
Thank in advance 🙂

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**Author:** ![Alex\_Salgado-Elastic](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_salgado-elastic/32/103081_2.png) [@Alex\_Salgado-Elastic](https://discuss.elastic.co/u/Alex_Salgado-Elastic)\
**Post date:** [October 7, 2024, 11:53pm UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377/2 "2024-10-07T23:53:08Z")

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Hi @jleroux1 , welcome to our community.

But can you log in with another user?

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [October 8, 2024, 8:33am UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377/3 "2024-10-08T08:33:30Z")

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Hi @jleroux1,

Welcome! Is this a new user you created, rather than the `elastic` superuser credentials shared in the UI when you created the cluster?

In the case of the former, delete and recreate is probably the easiest. For the latter you can follow [these steps to reset the password](https://www.elastic.co/guide/en/cloud/current/ec-password-reset.html).

Hope that helps!

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**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\
**Post date:** [October 8, 2024, 8:54am UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377/4 "2024-10-08T08:54:07Z")

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Are you running on Azure by any chance?

If so, you might be hitting this: [Unable to login to Elastic Cloud using Microsoft login](https://discuss.elastic.co/t/unable-to-login-to-elastic-cloud-using-microsoft-login/368393)

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<div class="post-metadata">

**Author:** ![jleroux1](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jleroux1](https://discuss.elastic.co/u/jleroux1)\
**Post date:** [October 8, 2024, 4:09pm UTC](https://discuss.elastic.co/t/not-able-to-log-on/368377/5 "2024-10-08T16:09:26Z")

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Hi Alex.  
I can log only with user created in the organization. I know that at the organization level user will have Access to all instance and I can assign roles.

But...what is the difference with user created in Kibana / Management / Security / Users...where I can configure more granular policies ?

Try to reset password..no can do and my deploiment is in azure.

Jasmin