# Not getting whitelist confirmation email - Cloud

**URL:** <https://discuss.elastic.co/t/not-getting-whitelist-confirmation-email-cloud/152108>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-alerting\
**Created:** [October 11, 2018, 6:29pm UTC](https://discuss.elastic.co/t/not-getting-whitelist-confirmation-email-cloud/152108 "2018-10-11T18:29:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jenyphur](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jenyphur/32/40735_2.png) [@jenyphur](https://discuss.elastic.co/u/jenyphur)\
**Post date:** [October 11, 2018, 6:29pm UTC](https://discuss.elastic.co/t/not-getting-whitelist-confirmation-email-cloud/152108/1 "2018-10-11T18:29:25Z")

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Hello there, I'm trying to set up an alert and from what I've read I must first add the email address to the whitelist. I go to the cloud profile and enter address and it says it's sent the email but I never receive it.

I have tried with emails both in and out of my company. Still no confirmation emails sent.

Any ideas?  
Thanks.

Jen

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**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\
**Post date:** [October 15, 2018, 1:36pm UTC](https://discuss.elastic.co/t/not-getting-whitelist-confirmation-email-cloud/152108/2 "2018-10-15T13:36:28Z")

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Hey,

sorry for the late response. If nothing popped up in your spam folder either, I think the best way to move forward is to open a concrete support case including your cloud cluster id. You can read more about that at [https://www.elastic.co/guide/en/cloud/current/ec-get-help.html#ec-how\_do\_i\_open\_a\_support\_case](https://www.elastic.co/guide/en/cloud/current/ec-get-help.html#ec-how_do_i_open_a_support_case)

--Alex

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [November 12, 2018, 1:38pm UTC](https://discuss.elastic.co/t/not-getting-whitelist-confirmation-email-cloud/152108/3 "2018-11-12T13:38:47Z")

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