# Not received license file after payment

**URL:** <https://discuss.elastic.co/t/not-received-license-file-after-payment/145679>\
**Category:** Elasticsearch\
**Created:** [August 23, 2018, 8:33am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679 "2018-08-23T08:33:28Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Frode\_Rennemo](https://avatars.discourse-cdn.com/v4/letter/f/87869e/32.png) [@Frode\_Rennemo](https://discuss.elastic.co/u/Frode_Rennemo)\
**Post date:** [August 23, 2018, 8:33am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679/1 "2018-08-23T08:33:28Z")

</div>

It seems that we did not receive the updated license file when we recently paid the invoice, and now our license is expired. I have submitted an issue in the support portal but it has already been a week and no answer.

What should we do?

---

<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [August 23, 2018, 8:40am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679/2 "2018-08-23T08:40:16Z")

</div>

I'll chase that up for you right now.

---

<div class="post-metadata">

**Author:** ![Frode\_Rennemo](https://avatars.discourse-cdn.com/v4/letter/f/87869e/32.png) [@Frode\_Rennemo](https://discuss.elastic.co/u/Frode_Rennemo)\
**Post date:** [August 23, 2018, 8:43am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679/3 "2018-08-23T08:43:58Z")

</div>

Thanks! I just opened another case since the last one said Status: Suspended, but I see that they get that automatically (for me atleast).

---

<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [August 23, 2018, 8:52am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679/4 "2018-08-23T08:52:52Z")

</div>

I've PMd you a question, if you can respond to that it'd be great 🙂

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 20, 2018, 8:53am UTC](https://discuss.elastic.co/t/not-received-license-file-after-payment/145679/5 "2018-09-20T08:53:07Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.