# Observability Practice Exam: No locations in UserExperience App

**URL:** <https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519>\
**Category:** Elastic Training\
**Created:** [May 15, 2024, 8:44am UTC](https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519 "2024-05-15T08:44:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![eramon](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/eramon/32/115779_2.png) [@eramon](https://discuss.elastic.co/u/eramon)\
**Post date:** [May 15, 2024, 8:44am UTC](https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519/1 "2024-05-15T08:44:41Z")

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Course: Elastic Observability Practice Exam  
Version: 8  
Question: in the practice exam environment, in the UserExperience App, the locations number is 0, there is also no locations shown on the map, so the last question in exercise 9 can't be answered. Why does this happen?  
Thank you.

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**Author:** ![Andre\_Murbach\_Maidl](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andre_murbach_maidl/32/83508_2.png) [@Andre\_Murbach\_Maidl](https://discuss.elastic.co/u/Andre_Murbach_Maidl)\
**Post date:** [May 20, 2024, 3:38pm UTC](https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519/2 "2024-05-20T15:38:09Z")

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Hi @eramon ,

it looks like your environment had trouble downloading the geoip database. Please run the following commands in Dev Tools to force download:

```auto
PUT _cluster/settings
{
  "transient": {
    "ingest.geoip.downloader.enabled": "false"
  }
}

PUT _cluster/settings
{
  "transient": {
    "ingest.geoip.downloader.enabled": "true"
  }
}

```

Best,  
Andre

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<div class="post-metadata">

**Author:** ![eramon](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/eramon/32/115779_2.png) [@eramon](https://discuss.elastic.co/u/eramon)\
**Post date:** [May 21, 2024, 5:50am UTC](https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519/3 "2024-05-21T05:50:18Z")

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Thank you a lot Andre 🙂

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<div class="post-metadata">

**Author:** ![eramon](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/eramon/32/115779_2.png) [@eramon](https://discuss.elastic.co/u/eramon)\
**Post date:** [May 21, 2024, 7:20am UTC](https://discuss.elastic.co/t/observability-practice-exam-no-locations-in-userexperience-app/359519/4 "2024-05-21T07:20:17Z")

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That worked indeed! Thanks again