# Observability - Tiered Alerting

**URL:** <https://discuss.elastic.co/t/observability-tiered-alerting/348838>\
**Category:** Elastic Observability\
**Created:** [December 7, 2023, 6:55pm UTC](https://discuss.elastic.co/t/observability-tiered-alerting/348838 "2023-12-07T18:55:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![erikg](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@erikg](https://discuss.elastic.co/u/erikg)\
**Post date:** [December 7, 2023, 6:55pm UTC](https://discuss.elastic.co/t/observability-tiered-alerting/348838/1 "2023-12-07T18:55:42Z")

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Hello,

It would be cool if we are be to create like a action sequence in alerting. An example, if an alert is triggered it will send an email to User1, if User1 doesn't acknowledge it or after a certain time has exceeded, then the alert will send an email to User2. This is the second tier. Perhaps it could end at 3 tiers.

Is anything like this possible right now? perhaps even with watcher? I think this would be great for increasing the severity of an issue.

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<div class="post-metadata">

**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [December 7, 2023, 7:24pm UTC](https://discuss.elastic.co/t/observability-tiered-alerting/348838/2 "2023-12-07T19:24:55Z")

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> [@erikg](#):
>
> An example, if an alert is triggered it will send an email to User1, if User1 doesn't acknowledge it or after a certain time has exceeded, then the alert will send an email to User2. This is the second tier. Perhaps it could end at 3 tiers.

Hi @erikg This type of functionality is usually managed by a 3rd party notification application like PagerDuty etc. This functionality is not part of elasticsearch today.  
Elasticsearch _does_ integration with many notification systems with a commercial license.