# Offline installer

**URL:** <https://discuss.elastic.co/t/offline-installer/78426>\
**Category:** Elastic Cloud Enterprise (ECE)\
**Created:** [March 14, 2017, 12:03am UTC](https://discuss.elastic.co/t/offline-installer/78426 "2017-03-14T00:03:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![fassisrosa](https://avatars.discourse-cdn.com/v4/letter/f/a87d85/32.png) [@fassisrosa](https://discuss.elastic.co/u/fassisrosa)\
**Post date:** [March 14, 2017, 12:03am UTC](https://discuss.elastic.co/t/offline-installer/78426/1 "2017-03-14T00:03:59Z")

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Hey there,

I am trying to do an offline installation of elastic cloud beta1. At some point during install I see this:

ERRO[2716] Attempting next endpoint for pull after error: Get [https://docker.elastic.co/v1/\_ping:](https://docker.elastic.co/v1/_ping:) dial tcp 34.195.166.169:443: i/o timeout  
ERRO[2716] Attempting next endpoint for pull after error: Get [https://docker.elastic.co/v1/\_ping:](https://docker.elastic.co/v1/_ping:) dial tcp 34.195.166.169:443: i/o timeout  
ERRO[2716] Handler for POST /v1.19/images/create returned error: Get [https://docker.elastic.co/v1/\_ping:](https://docker.elastic.co/v1/_ping:) dial tcp 34.195.166.169:443: i/o timeout  
ERRO[2716] Handler for POST /v1.19/images/create returned error: Get [https://docker.elastic.co/v1/\_ping:](https://docker.elastic.co/v1/_ping:) dial tcp 34.195.166.169:443: i/o timeout  
ERRO[2716] Handler for POST /v1.19/images/create returned error: Get [https://docker.elastic.co/v1/\_ping:](https://docker.elastic.co/v1/_ping:) dial tcp 34.195.166.169:443: i/o timeout

Looks like installer is still trying to go outside to [docker.elastic.co](http://docker.elastic.co) even though I already installed all the images according to documentation.

Any ideas of what I should do to be able to complete the offline installation successfully?

Thanks,

Francisco.

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**Author:** ![nrichers](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/nrichers/32/17801_2.png) [@nrichers](https://discuss.elastic.co/u/nrichers)\
**Post date:** [March 15, 2017, 8:33pm UTC](https://discuss.elastic.co/t/offline-installer/78426/2 "2017-03-15T20:33:34Z")

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@fassisrosa,

We tested that the current installation script will run successfully offline, provided that the required Docker images are available locally, but the script itself will attempt to connect to [docker.elastic.co](http://docker.elastic.co).

When you say "what I should do to be able to complete the offline installation successfully," does the installation fail altogether or does it complete but with the errors you mentioned? Either way, it would help us with diagnosing your issue if you could include output of the installation script when run with the --debug flag.

Nik

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**Author:** ![cstrzadala](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/cstrzadala/32/8211_2.png) [@cstrzadala](https://discuss.elastic.co/u/cstrzadala)\
**Post date:** [March 16, 2017, 4:53am UTC](https://discuss.elastic.co/t/offline-installer/78426/3 "2017-03-16T04:53:46Z")

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Hi @fassisrosa,

To add to @nrichers comments, if your able to give exact details of your installation process, that would be great. Using `--debug` flag will give more output as well.

Thanks,

Christian

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**Author:** ![fassisrosa](https://avatars.discourse-cdn.com/v4/letter/f/a87d85/32.png) [@fassisrosa](https://discuss.elastic.co/u/fassisrosa)\
**Post date:** [March 16, 2017, 12:53pm UTC](https://discuss.elastic.co/t/offline-installer/78426/4 "2017-03-16T12:53:58Z")

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Hey there,

Output is too large for this message. Here is the link to full output:

[https://www.dropbox.com/s/k3koi6jvbxueihi/es\_cloud\_install.txt?dl=0](https://www.dropbox.com/s/k3koi6jvbxueihi/es_cloud_install.txt?dl=0)

Includes:

\*) Output from command line installer.  
\*) Output from docker (errors).  
\*) docker images command  
\*) docker ps -a command

I see errors trying to access '[docker.elastic.co](http://docker.elastic.co)' and the installer just hangs there.

Thanks,

Francisco.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 30, 2017, 12:54pm UTC](https://discuss.elastic.co/t/offline-installer/78426/5 "2017-03-30T12:54:00Z")

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