# One element fails

**URL:** <https://discuss.elastic.co/t/one-element-fails/271726>\
**Category:** Kibana\
**Tags:** canvas\
**Created:** [April 30, 2021, 12:33am UTC](https://discuss.elastic.co/t/one-element-fails/271726 "2021-04-30T00:33:33Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![AClerk](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aclerk/32/55297_2.png) [@AClerk](https://discuss.elastic.co/u/AClerk)\
**Post date:** [April 30, 2021, 12:33am UTC](https://discuss.elastic.co/t/one-element-fails/271726/1 "2021-04-30T00:33:33Z")

</div>

Hi,  
I have a canvas slide where all elements show as usual.  
Only one element fails.

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/c/4/c4fbfb039149b58f810d28ef1cdbb3955387238e.png)

The Error  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/0/0/00d8fc7d5955cd345788af8378b093eee9a38368.png)

How can I debug? Troubleshoot? Understand what's going on there?  
Version 7.9.1

Cheers!

---

<div class="post-metadata">

**Author:** ![Felix\_Roessel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/felix_roessel/32/41623_2.png) [@Felix\_Roessel](https://discuss.elastic.co/u/Felix_Roessel)\
**Post date:** [April 30, 2021, 4:22am UTC](https://discuss.elastic.co/t/one-element-fails/271726/2 "2021-04-30T04:22:30Z")

</div>

Is the rest loading fast?

You should check the query then. Is it more complex than the others? Is it using other indices? Maybe your pattern also hits warm / cold data?

---

<div class="post-metadata">

**Author:** ![AClerk](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aclerk/32/55297_2.png) [@AClerk](https://discuss.elastic.co/u/AClerk)\
**Post date:** [April 30, 2021, 4:33am UTC](https://discuss.elastic.co/t/one-element-fails/271726/3 "2021-04-30T04:33:57Z")

</div>

I have an identical query besides 1 'where' clause condition. The second query works without issues.  
i.e.  
query-A --\> where x='a'  
query-B --\> where x='b'

All elements are from the same index pattern.  
I have only Hot/Live data. No cold/warm

Cheers!

---

<div class="post-metadata">

**Author:** ![Felix\_Roessel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/felix_roessel/32/41623_2.png) [@Felix\_Roessel](https://discuss.elastic.co/u/Felix_Roessel)\
**Post date:** [April 30, 2021, 4:50am UTC](https://discuss.elastic.co/t/one-element-fails/271726/4 "2021-04-30T04:50:34Z")

</div>

Well thats strange.

In this case I guess that ES is queing the requests coming from canvas. But not sure.

Do you have a license so that you can use support? They can help you diagnosing the issue really deep.

---

<div class="post-metadata">

**Author:** ![AClerk](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aclerk/32/55297_2.png) [@AClerk](https://discuss.elastic.co/u/AClerk)\
**Post date:** [April 30, 2021, 5:20am UTC](https://discuss.elastic.co/t/one-element-fails/271726/5 "2021-04-30T05:20:59Z")

</div>

Yes, I have license.  
Thanks for the help!

---

<div class="post-metadata">

**Author:** ![AClerk](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aclerk/32/55297_2.png) [@AClerk](https://discuss.elastic.co/u/AClerk)\
**Post date:** [May 3, 2021, 4:32am UTC](https://discuss.elastic.co/t/one-element-fails/271726/6 "2021-05-03T04:32:45Z")

</div>

I have opened a SC but elastic is not responding.  
Any way I can contact them?  
Cheers!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 31, 2021, 4:33am UTC](https://discuss.elastic.co/t/one-element-fails/271726/7 "2021-05-31T04:33:23Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.