# OUTAGE: Cluster is not upgrading **URL:** \ **Category:** Elasticsearch\ **Created:** [April 27, 2017, 5:18pm UTC](https://discuss.elastic.co/t/outage-cluster-is-not-upgrading/83909 "2017-04-27T17:18:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mrook](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mrook](https://discuss.elastic.co/u/mrook)\ **Post date:** [April 27, 2017, 5:18pm UTC](https://discuss.elastic.co/t/outage-cluster-is-not-upgrading/83909/1 "2017-04-27T17:18:50Z")
We kicked off an upgrade of our elastic cluster an hour ago and we see the new instances however they do not appear to be utilized. Please look asap as this is causing a substantial production outage ---
**Author:** ![mrook](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mrook](https://discuss.elastic.co/u/mrook)\ **Post date:** [April 27, 2017, 7:52pm UTC](https://discuss.elastic.co/t/outage-cluster-is-not-upgrading/83909/2 "2017-04-27T19:52:59Z")
Someone was able to help us but unclear why this was an issue to begin with ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [April 28, 2017, 8:03am UTC](https://discuss.elastic.co/t/outage-cluster-is-not-upgrading/83909/3 "2017-04-28T08:03:17Z")
Please make sure you post Elastic Cloud issues in the #cloud category, otherwise our SREs won't see the request and cannot help 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [May 26, 2017, 8:13am UTC](https://discuss.elastic.co/t/outage-cluster-is-not-upgrading/83909/4 "2017-05-26T08:13:26Z")
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