# Packet Beat Crash

**URL:** <https://discuss.elastic.co/t/packet-beat-crash/172115>\
**Category:** Beats\
**Tags:** packetbeat\
**Created:** [March 13, 2019, 10:12am UTC](https://discuss.elastic.co/t/packet-beat-crash/172115 "2019-03-13T10:12:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kamesh\_siva](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/kamesh_siva/32/41884_2.png) [@kamesh\_siva](https://discuss.elastic.co/u/kamesh_siva)\
**Post date:** [March 13, 2019, 10:12am UTC](https://discuss.elastic.co/t/packet-beat-crash/172115/1 "2019-03-13T10:12:17Z")

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The moment i use packetbeat.exe on windows 64 bit machine.. it is crashing.. Here is teh information  
Version of Packetbeat - 6.6.1  
Problem signature:  
Problem Event Name: APPCRASH  
Application Name: packetbeat.exe  
Application Version: 0.0.0.0  
Application Timestamp: 5c64450b  
Fault Module Name: wpcap.dll  
Fault Module Version: 6.3.9600.19153  
Fault Module Timestamp: 5b93ffa7  
Exception Code: c0000135  
Exception Offset: 00000000000ecf30  
OS Version: 6.3.9600.2.0.0.272.7  
Locale ID: 1033  
Additional Information 1: ac05  
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900  
Additional Information 3: ac05  
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

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Please help me on this

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**Author:** ![andrewkroh](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andrewkroh/32/3784_2.png) [@andrewkroh](https://discuss.elastic.co/u/andrewkroh)\
**Post date:** [March 15, 2019, 2:48pm UTC](https://discuss.elastic.co/t/packet-beat-crash/172115/2 "2019-03-15T14:48:27Z")

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So you have winpcap or npcap (in compatibility mode) installed? It looks like an issue with the pcap driver.

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**Author:** ![kamesh\_siva](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/kamesh_siva/32/41884_2.png) [@kamesh\_siva](https://discuss.elastic.co/u/kamesh_siva)\
**Post date:** [March 18, 2019, 6:54am UTC](https://discuss.elastic.co/t/packet-beat-crash/172115/3 "2019-03-18T06:54:09Z")

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Thank you for the response. Let me check if the drivers are there or not

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**Author:** ![kamesh\_siva](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/kamesh_siva/32/41884_2.png) [@kamesh\_siva](https://discuss.elastic.co/u/kamesh_siva)\
**Post date:** [March 18, 2019, 11:13am UTC](https://discuss.elastic.co/t/packet-beat-crash/172115/4 "2019-03-18T11:13:40Z")

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The issue got sorted

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 15, 2019, 1:13pm UTC](https://discuss.elastic.co/t/packet-beat-crash/172115/5 "2019-04-15T13:13:46Z")

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