# PDF/PNG Reporting chromium error **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-reporting, dashboard\ **Created:** [February 22, 2023, 5:11am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121 "2023-02-22T05:11:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![furkano](https://avatars.discourse-cdn.com/v4/letter/f/e9c0ed/32.png) [@furkano](https://discuss.elastic.co/u/furkano)\ **Post date:** [February 22, 2023, 5:11am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/1 "2023-02-22T05:11:34Z")
Hi, I'm getting this error when i try to download some dashboards as PDF/PNG, I increased my timeout time and byte for reporting. By the way i've got platinium license ![image](https://us1.discourse-cdn.com/elastic/original/3X/9/b/9b9cc2d99713927b4bb999d8f9004e72dff45d3f.png) ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [February 22, 2023, 9:23am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/2 "2023-02-22T09:23:37Z")
Hi @furkano, which version of Elasticsearch are you using? ---
**Author:** ![furkano](https://avatars.discourse-cdn.com/v4/letter/f/e9c0ed/32.png) [@furkano](https://discuss.elastic.co/u/furkano)\ **Post date:** [February 23, 2023, 7:27am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/3 "2023-02-23T07:27:04Z")
Hi Carly, i'm using 7.17.2 for elasticsearch and kibana ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [February 23, 2023, 9:11am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/4 "2023-02-23T09:11:33Z")
Thanks @furkano. I've found an [old but related thread](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516) which might help. Do you see any errors in the logs? If so can you share please and check if they are similar to the referenced thread? ---
**Author:** ![furkano](https://avatars.discourse-cdn.com/v4/letter/f/e9c0ed/32.png) [@furkano](https://discuss.elastic.co/u/furkano)\ **Post date:** [February 23, 2023, 11:05am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/5 "2023-02-23T11:05:27Z")
I've search for that topic before but my logs are not exactly the same as them, Here are some examples for mine; ```auto {"type":"log","@timestamp":"2023-02-23T13:58:35+03:00","tags":["error","plugins","reporting","runTask"],"pid":,"message":"Error: Error spawning Chromium browser!\n at Observable._subscribe (/usr/share/kibana/x-pack/plugins/reporting/server/browsers/chromium/driver_factory/index.js:172:24)"} {"type":"log","@timestamp":"2023-02-23T13:58:35+03:00","tags":["info","plugins","reporting","runTask"],"pid":,"message":"Rescheduling task:legzqknd0mf2ad1261avszkj to retry after error."} {"type":"log","@timestamp":"2023-02-23T13:59:38+03:00","tags":["error","plugins","reporting","runTask","printablePdfV2","printable_pdf_v2","execute-job","legzqknd0mf2ad1261avszkj"],"pid":,"message":"Error: Error spawning Chromium browser!\n at Observable._subscribe (/usr/share/kibana/x-pack/plugins/reporting/server/browsers/chromium/driver_factory/index.js:172:24)"} {"type":"log","@timestamp":"2023-02-23T13:59:38+03:00","tags":["error","plugins","reporting","runTask"],"pid":,"message":"Error: Max attempts (3) reached for job legzqknd0mf2ad1261avszkj. Failed with: Error: Error spawning Chromium browser!\n at Object.run (/usr/share/kibana/x-pack/plugins/reporting/server/lib/tasks/execute_report.js:415:58)\n at TaskManagerRunner.run (/usr/share/kibana/x-pack/plugins/task_manager/server/task_running/task_runner.js:275:22)"} ``` ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [February 23, 2023, 11:25am UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/6 "2023-02-23T11:25:17Z")
Thanks for sharing. Great to hear you've checked the other topic. Sadly the logs don't give additional information outside of the error message. Given the logs don't give much additional information and you are on a platinum licence I suggest raising a [support ticket](https://www.elastic.co/cloud/elasticsearch-service/support) to get some dedicated help. Best of luck! ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [February 24, 2023, 11:04pm UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/7 "2023-02-24T23:04:40Z")
Hi @furkano , can you check the [Reporting diagnostic tool](https://www.elastic.co/guide/en/kibana/7.17/reporting-troubleshooting.html#reporting-diagnostics) in Stack Management \> Reporting? This will tell you if the server system has missing dependencies or something that needs to be changed in the OS in order for PDF/PNG reports to work. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [March 24, 2023, 11:05pm UTC](https://discuss.elastic.co/t/pdf-png-reporting-chromium-error/326121/8 "2023-03-24T23:05:00Z")
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