# Plugin download not functional (Logstash 6.2.4)
**URL:** https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119
**Category:** Logstash
**Created:** [May 16, 2018, 12:23pm UTC](https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119 "2018-05-16T12:23:09Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@plexaikm](https://discuss.elastic.co/u/plexaikm)
#### Post date: [May 16, 2018, 12:23pm UTC](https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119/1 "2018-05-16T12:23:10Z")
Hello
I'm trying to install logstash-input-lumberjack (or jms or log4j) plugins on logstash v 6.2.4
and the installation freezes for a minute and drops exception:
[root@es624 logstash]# bin/logstash-plugin install logstash-input-lumberjack
ERROR: Something went wrong when installing logstash-input-lumberjack, message: Failed to open TCP connection to [artifacts.elastic.co:443](http://artifacts.elastic.co:443) (execution expired)
pinged the address [artifacts.elastic.co](http://artifacts.elastic.co) and got no ping (from a machine clearly having internet acess)
[root@es624 logstash]# ping [artifacts.elastic.co](http://artifacts.elastic.co)
PING [dualstack.download-colb-770446651.us-east-1.elb.amazonaws.com](http://dualstack.download-colb-770446651.us-east-1.elb.amazonaws.com) (107.21.253.15) 56(84) bytes of data.
^C
--- [dualstack.download-colb-770446651.us-east-1.elb.amazonaws.com](http://dualstack.download-colb-770446651.us-east-1.elb.amazonaws.com) ping statistics ---
6 packets transmitted, 0 received, 100% packet loss, time 5000ms
Is it a temporary issue or i'm doing something wrong?
---
### Author:  [@plexaikm](https://discuss.elastic.co/u/plexaikm)
#### Post date: [May 16, 2018, 12:42pm UTC](https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119/2 "2018-05-16T12:42:11Z")
Same procedure works fine with Logstash v 6.2.2
---
### Author:  [@MrNerd](https://discuss.elastic.co/u/MrNerd)
#### Post date: [May 22, 2018, 10:54am UTC](https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119/3 "2018-05-22T10:54:46Z")
Morning @plexaikm.
Well if you don't have ping it means you dont have conection to that site so check your DNS servers
Regards
MrNerd
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [June 19, 2018, 10:54am UTC](https://discuss.elastic.co/t/plugin-download-not-functional-logstash-6-2-4/132119/4 "2018-06-19T10:54:47Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.