# Primary shard is not active Timeout:

**URL:** <https://discuss.elastic.co/t/primary-shard-is-not-active-timeout/81902>\
**Category:** Elasticsearch\
**Created:** [April 11, 2017, 3:10am UTC](https://discuss.elastic.co/t/primary-shard-is-not-active-timeout/81902 "2017-04-11T03:10:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Balaji.pudur](https://avatars.discourse-cdn.com/v4/letter/b/e8c25b/32.png) [@Balaji.pudur](https://discuss.elastic.co/u/Balaji.pudur)\
**Post date:** [April 11, 2017, 3:10am UTC](https://discuss.elastic.co/t/primary-shard-is-not-active-timeout/81902/1 "2017-04-11T03:10:45Z")

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Issue : getting time out error when load data ( document) into index because of "org.elasticsearch.action.UnavailableShardsException: [index\_name][2] primary shard is not active Timeout: [1m]," ( error from server). Please provide me guideline to resolve this issue.

Background: I am trying to run elastic search 1.7 ( in http port -9200 and tcp port - 9300 ) and elastic search 5.2 ( in http port -9400 and tcp port - 9500 ) in same server as part of upgrade plan.

create index response:

{  
"acknowledged": true,  
"shards\_acknowledged": false  
}

--\> /\_cat/allocation?v

--\> /\_cat/shards

---

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 9, 2017, 3:18am UTC](https://discuss.elastic.co/t/primary-shard-is-not-active-timeout/81902/2 "2017-05-09T03:18:13Z")

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