# Problem on starting Kibana

**URL:** <https://discuss.elastic.co/t/problem-on-starting-kibana/156344>\
**Category:** Kibana\
**Created:** [November 12, 2018, 8:14pm UTC](https://discuss.elastic.co/t/problem-on-starting-kibana/156344 "2018-11-12T20:14:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ivocalado](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@ivocalado](https://discuss.elastic.co/u/ivocalado)\
**Post date:** [November 12, 2018, 8:14pm UTC](https://discuss.elastic.co/t/problem-on-starting-kibana/156344/1 "2018-11-12T20:14:07Z")

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Hi fellows,  
I'm trying to setting up Kibana in my Ubuntu OS. I followed the tutorial described in [https://www.elastic.co/guide/en/kibana/current/deb.html](https://www.elastic.co/guide/en/kibana/current/deb.html) .  
When I start the service no log file is created in /var/log/kibana/ but the service status shows as everything is apparently ok:

```
 ● kibana.service - Kibana
Loaded: loaded (/etc/systemd/system/kibana.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2018-11-12 20:11:43 UTC; 3s ago
Main PID: 21867 (node)
Tasks: 6 (limit: 2320)
CGroup: /system.slice/kibana.service
       └─21867 /usr/share/kibana/bin/../node/bin/node --no-warnings 
 /usr/share/kibana/bin/../src/cli -c /etc/kibana/kibana.yml

```

The problem is, I can't reach the service in port 5601:  
:~$ curl -X GET "localhost:5601/"  
curl: (7) Failed to connect to localhost port 5601: Connection refused

Any tip about how to proceed?

Thanks in advance.

Ivo

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<div class="post-metadata">

**Author:** ![devops\_mike](https://avatars.discourse-cdn.com/v4/letter/d/50afbb/32.png) [@devops\_mike](https://discuss.elastic.co/u/devops_mike)\
**Post date:** [November 12, 2018, 8:31pm UTC](https://discuss.elastic.co/t/problem-on-starting-kibana/156344/2 "2018-11-12T20:31:18Z")

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Hi Ivo, I had very similar issue when I got started with Kibana.

The first thing I realized is it logs to the syslog and NOT where it says it will log to (where you checked).

My issue was permissions issues with the folders where I had installed Kibana. Once I checked the right log, I saw the errors and the fix was obvious.

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<div class="post-metadata">

**Author:** ![ivocalado](https://avatars.discourse-cdn.com/v4/letter/i/85f322/32.png) [@ivocalado](https://discuss.elastic.co/u/ivocalado)\
**Post date:** [November 13, 2018, 1:32pm UTC](https://discuss.elastic.co/t/problem-on-starting-kibana/156344/3 "2018-11-13T13:32:33Z")

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Dear @devops_mike,  
thank you very much for your promptly response. You're completely right. I got the log only through syslog instead of /var/log/kibana . In my case the problem was also a permission issue related to kibana.pid file that can't be accessed by kibana user.

Kind regards,  
Ivo

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 11, 2018, 1:32pm UTC](https://discuss.elastic.co/t/problem-on-starting-kibana/156344/4 "2018-12-11T13:32:39Z")

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