# Problem with accessing elastic from Hetzner **URL:** \ **Category:** Meta Elastic\ **Created:** [August 23, 2023, 8:25am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446 "2023-08-23T08:25:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![scolak](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@scolak](https://discuss.elastic.co/u/scolak)\ **Post date:** [August 23, 2023, 8:25am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446/1 "2023-08-23T08:25:29Z")
Hi, I have an issue with accessing elastic from Hetzner Finland servers. Whenever I try update or install I get 403 Forbidden. Can you check if the IP range si blocked (95.217.198.0/24)? Thank you ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [August 23, 2023, 9:44am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446/2 "2023-08-23T09:44:30Z")
Hi @scolak, Thanks for raising your issue. I've raised an internal ticket to have your IP unblocked. For future 403 requests I recommend raising a post on [this topic](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340) instead of posting a new one. Hope that helps! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [September 20, 2023, 9:45am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446/3 "2023-09-20T09:45:11Z")
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