# Problem with accessing elastic from Hetzner

**URL:** <https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446>\
**Category:** Meta Elastic\
**Created:** [August 23, 2023, 8:25am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446 "2023-08-23T08:25:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [August 23, 2023, 9:44am UTC](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446/2 "2023-08-23T09:44:30Z")

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Hi @scolak,

Thanks for raising your issue. I've raised an internal ticket to have your IP unblocked. For future 403 requests I recommend raising a post on [this topic](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340) instead of posting a new one.

Hope that helps!

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_[View the full topic](https://discuss.elastic.co/t/problem-with-accessing-elastic-from-hetzner/341446)._