# Problems logging into elastic

**URL:** <https://discuss.elastic.co/t/problems-logging-into-elastic/368251>\
**Category:** Elasticsearch\
**Created:** [October 4, 2024, 1:21pm UTC](https://discuss.elastic.co/t/problems-logging-into-elastic/368251 "2024-10-04T13:21:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mauro\_929292](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mauro_929292/32/122338_2.png) [@Mauro\_929292](https://discuss.elastic.co/u/Mauro_929292)\
**Post date:** [October 4, 2024, 1:21pm UTC](https://discuss.elastic.co/t/problems-logging-into-elastic/368251/1 "2024-10-04T13:21:36Z")

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I enter the correct username and password and it gives me the output 'we couldn't log you in'.  
How can I solve it?  
Please help me....

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**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\
**Post date:** [October 4, 2024, 2:09pm UTC](https://discuss.elastic.co/t/problems-logging-into-elastic/368251/2 "2024-10-04T14:09:59Z")

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Welcome!

It's probably not the right username and password.  
But if you don't remember, may be use [elasticsearch-reset-password | Elasticsearch Guide [8.15] | Elastic](https://www.elastic.co/guide/en/elasticsearch/reference/current/reset-password.html)

HTH

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<div class="post-metadata">

**Author:** ![Mauro\_929292](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mauro_929292/32/122338_2.png) [@Mauro\_929292](https://discuss.elastic.co/u/Mauro_929292)\
**Post date:** [October 7, 2024, 6:41am UTC](https://discuss.elastic.co/t/problems-logging-into-elastic/368251/3 "2024-10-07T06:41:45Z")

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Hi, the username and password are correct. Could it be a saturated memory problem?  
I have elk in a proxmox container and its memory is at 96.5%.  
Thanks for the reply.

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**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\
**Post date:** [October 7, 2024, 8:02am UTC](https://discuss.elastic.co/t/problems-logging-into-elastic/368251/4 "2024-10-07T08:02:31Z")

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May be share the elasticsearch logs?