# Problems with Conference Registration (Inelastic Customer Service)

**URL:** <https://discuss.elastic.co/t/problems-with-conference-registration-inelastic-customer-service/21322>\
**Category:** Elasticsearch\
**Created:** [December 18, 2014, 10:40pm UTC](https://discuss.elastic.co/t/problems-with-conference-registration-inelastic-customer-service/21322 "2014-12-18T22:40:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ben\_Rigby](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ben_rigby/32/1032_2.png) [@Ben\_Rigby](https://discuss.elastic.co/u/Ben_Rigby)\
**Post date:** [December 18, 2014, 10:40pm UTC](https://discuss.elastic.co/t/problems-with-conference-registration-inelastic-customer-service/21322/1 "2014-12-18T22:40:29Z")

</div>

Hi. I was trying to register two of my team members and clicked "purchase"  
before seeing the small print that said that the ticket couldn't be used by  
any person other than the name on the billing information (and that there  
is a $100 change fee). I realized the mistake within seconds and emailed  
the conference organizer to fix the mistake - and got this response:

"  
Hi Ben,

The cancellation/transfer policies are displayed on the payment page before  
you submitted your registration. Regrettably, the registration team will  
not be able to waive the transfer fee.

Best regards,  
Joyce Tang  
"

Can someone help me fix the registration without paying the $100 change  
fee. Seems a rather inelastic customer service policy.  
thanks,  
ben

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---

<div class="post-metadata">

**Author:** ![Ben\_Rigby](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ben_rigby/32/1032_2.png) [@Ben\_Rigby](https://discuss.elastic.co/u/Ben_Rigby)\
**Post date:** [December 18, 2014, 10:55pm UTC](https://discuss.elastic.co/t/problems-with-conference-registration-inelastic-customer-service/21322/2 "2014-12-18T22:55:55Z")

</div>

The team at ES put a quick fix into place.  
Much appreciated. Thanks.  
-ben

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---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 6, 2017, 12:42am UTC](https://discuss.elastic.co/t/problems-with-conference-registration-inelastic-customer-service/21322/3 "2017-07-06T00:42:48Z")

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Closed on July 6, 2017, 12:42am UTC