# Receive a phone call when an alert is received

**URL:** <https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163>\
**Category:** Elastic Observability\
**Tags:** elastic-stack-alerting\
**Created:** [July 31, 2024, 7:01pm UTC](https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163 "2024-07-31T19:01:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JoshELK](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@JoshELK](https://discuss.elastic.co/u/JoshELK)\
**Post date:** [July 31, 2024, 7:01pm UTC](https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163/1 "2024-07-31T19:01:03Z")

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I'm currently trying to set up an alert that makes our support phone ring but I have no idea where to start to do this manipulation.

If somebody already try it i would like to know the recipe.

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**Author:** ![JoshELK](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@JoshELK](https://discuss.elastic.co/u/JoshELK)\
**Post date:** [July 31, 2024, 7:21pm UTC](https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163/2 "2024-07-31T19:21:28Z")

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From #Elasticsearch to #Elastic Observability

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**Author:** ![ashishtiwari1993](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ashishtiwari1993/32/135241_2.png) [@ashishtiwari1993](https://discuss.elastic.co/u/ashishtiwari1993)\
**Post date:** [August 1, 2024, 6:58am UTC](https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163/3 "2024-08-01T06:58:56Z")

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Hi @JoshELK,

Welcome to the Elastic community.

You may need to find a platform that provides voice support and allows you to add triggers. For example, [Twilio](https://www.twilio.com/en-us/blog/voice-notification-app) supports voice notifications.

Once you finalize the platform, you can configure a webhook on the Elastic alert. Whenever an alert is triggered, it will relay to the voice notification platform via the webhook, and you will receive a phone call alert.

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**Author:** ![JoshELK](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@JoshELK](https://discuss.elastic.co/u/JoshELK)\
**Post date:** [August 1, 2024, 12:42pm UTC](https://discuss.elastic.co/t/receive-a-phone-call-when-an-alert-is-received/364163/4 "2024-08-01T12:42:48Z")

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Im not realy sure how to do the configuration of twilio on Elastic do you have maybe a documentation or a procedure to do it? That will realy help. I see that somebody already try to put twilio but i dont know where i see the configration?

Thanks!  
@ashishtiwari1993