# Reporting plugin for kibana taking wrong screenshots with unkown characters

**URL:** <https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [December 20, 2016, 2:33pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583 "2016-12-20T14:33:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![John\_Diaz](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/john_diaz/32/14018_2.png) [@John\_Diaz](https://discuss.elastic.co/u/John_Diaz)\
**Post date:** [December 20, 2016, 2:33pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/1 "2016-12-20T14:33:24Z")

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Hi, reporting is generating pdf reports with unknown characters, when is a list of documents in a table, graphs are showing ok.

 ![](https://us1.discourse-cdn.com/elastic/original/2X/3/398f4a3100f8eb30dbeca62b0bb8a4b0f30784c7.png)

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**Author:** ![jakommo](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jakommo/32/6716_2.png) [@jakommo](https://discuss.elastic.co/u/jakommo)\
**Post date:** [December 20, 2016, 2:45pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/2 "2016-12-20T14:45:25Z")

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Looks like the required system fonts are not available, can you install libfontconfig and libfreetype6 and see if that helps?  
Which OS/Version is this and what version of Reporting?

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**Author:** ![John\_Diaz](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/john_diaz/32/14018_2.png) [@John\_Diaz](https://discuss.elastic.co/u/John_Diaz)\
**Post date:** [December 20, 2016, 3:15pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/3 "2016-12-20T15:15:05Z")

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I have Centos 6.7, Reporting is 2.4.2, i also tried installing these fonts, no success, tried a new install of kibana 4.6.2

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**Author:** ![Joe\_Fleming](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joe_fleming/32/3561_2.png) [@Joe\_Fleming](https://discuss.elastic.co/u/Joe_Fleming)\
**Post date:** [December 20, 2016, 5:09pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/4 "2016-12-20T17:09:38Z")

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It's definitely related to fonts. CentOS doesn't actually install any fonts, even after you install the font systems (libfontconfig and libfreetype6). You have to _also_ install a font. Give `open-sans-fonts` a try (or whatever the equivalent in CentOS might be).

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**Author:** ![John\_Diaz](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/john_diaz/32/14018_2.png) [@John\_Diaz](https://discuss.elastic.co/u/John_Diaz)\
**Post date:** [January 12, 2017, 8:08pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/5 "2017-01-12T20:08:00Z")

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Just for the record, i tried for Centos 6.8:  
wget [http://www.itzgeek.com/msttcore-fonts-2.0-3.noarch.rpm](http://www.itzgeek.com/msttcore-fonts-2.0-3.noarch.rpm)  
rpm -Uvh msttcore-fonts-2.0-3.noarch.rpm

That solved my problem!

Thanks.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [February 9, 2017, 8:08pm UTC](https://discuss.elastic.co/t/reporting-plugin-for-kibana-taking-wrong-screenshots-with-unkown-characters/69583/6 "2017-02-09T20:08:14Z")

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