# Reschedule ECE/technical issu

**URL:** <https://discuss.elastic.co/t/reschedule-ece-technical-issu/335127>\
**Category:** Elastic Training\
**Created:** [June 3, 2023, 4:17am UTC](https://discuss.elastic.co/t/reschedule-ece-technical-issu/335127 "2023-06-03T04:17:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anhptram](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/anhptram/32/121200_2.png) [@anhptram](https://discuss.elastic.co/u/anhptram)\
**Post date:** [June 3, 2023, 4:17am UTC](https://discuss.elastic.co/t/reschedule-ece-technical-issu/335127/1 "2023-06-03T04:17:39Z")

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Hello team. Since I encountered the technical issue with Zoom before starting the assessment, proctor asked me to log out and log in to restart. Otherwise when I tried to log in again, there is no exam scheduled for me at timing.

Proctor also advised tried to reschedule because it takes his time. Does anyone can help on how to reschedule the exam?

I have tested all system and connect with friend by zoom, all are normally except the time to take exam.

Is there any chance to reschedule exam? Or I will lost the exam fee? Thanks in advance for your feedback.

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**Author:** ![Koji\_Kawamura](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/koji_kawamura/32/93938_2.png) [@Koji\_Kawamura](https://discuss.elastic.co/u/Koji_Kawamura)\
**Post date:** [June 23, 2023, 1:28am UTC](https://discuss.elastic.co/t/reschedule-ece-technical-issu/335127/2 "2023-06-23T01:28:54Z")

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@anhptram Sorry to hear that. I recommend to send an email to [certification@elastic.co](mailto:certification@elastic.co)  
Usually that will be the best place to ask questions regarding to certification issues.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 21, 2023, 1:29am UTC](https://discuss.elastic.co/t/reschedule-ece-technical-issu/335127/3 "2023-07-21T01:29:02Z")

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