# RHEL Installation fails: No such file or directory: '/elastic\_cloud\_apps/bootstrap-initiator/bootstrap\_initiator/prerequisite/tmp **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [May 4, 2020, 5:38pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011 "2020-05-04T17:38:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![adam.gantt\_va](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@adam.gantt\_va](https://discuss.elastic.co/u/adam.gantt_va)\ **Post date:** [May 4, 2020, 5:38pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/1 "2020-05-04T17:38:27Z")
Configured RHEL and installed Docker following the steps from [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts-rhel-centos.html](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts-rhel-centos.html) Performed steps for installing offline [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-installing-offline.html](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-installing-offline.html) Docker images are loaded on the host server: **docker image ls** ```auto REPOSITORY TAG IMAGE ID CREATED SIZE docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise 2.5.0 37ee782d6465 4 weeks ago 1.32 GB docker.elastic.co/cloud-assets/apm 7.6.2-0 8ceb1f996eb3 5 weeks ago 468 MB docker.elastic.co/cloud-assets/elasticsearch 7.6.2-0 8e28b2e76658 5 weeks ago 1.17 GB docker.elastic.co/cloud-assets/kibana 7.6.2-0 d343e188c4fa 5 weeks ago 1.34 GB docker.elastic.co/app-search/app-search 7.6.2 9a0b03ad2530 5 weeks ago 543 MB docker.elastic.co/cloud-assets/elasticsearch 6.8.8-0 b9072b317c39 6 weeks ago 1.37 GB docker.elastic.co/cloud-assets/kibana 6.8.8-0 03527458ee29 6 weeks ago 1.12 GB ``` When I run the shell script to perform the Elastic installation, under a non-root account, I continue to get the following No such file or directory error message: **./elastic-cloud-enterprise.sh install --debug** ```auto -- Debug Info -- NODE_TYPE - initial RUNNER_ROLES - ALLOCATOR_TAGS - HOST_DOCKER_HOST - /var/run/docker.sock HOST_PREREQ_FAILED - False ELASTIC_CLOUD_PLATFORM - aws ECE_TIMEOUT_FACTOR - 1.0 ELASTIC_UID - 1005 HOST_KERNEL_PARAMETERS - {'net.ipv4.ip_local_port_range': '32768\t60999'} CLOUD_FEATURE_FLAG_DEDICATEDNODETYPES - true HOST_STORAGE_ROOT_VOLUME_PATH - /mnt/data ECE_DOCKER_REPOSITORY - cloud-enterprise DOCKER_REGISTRY - docker.elastic.co RUNNER_HOST_IP - 10.245.202.229 RUNNER_AVAILABILITY_ZONE - ece-zone-1 ELASTIC_GID - 1006 CLOUD_ENTERPRISE_VERSION - 2.5.0 RUNNER_REGION - ece-region INSTANCE_TYPES_TO_ENABLE - MEMORY_SETTINGS - {} HOST_STORAGE_DEVICE_PATH - /dev/mapper/rootvg-root RUNNER_ENVIRONMENT_METADATA_JSON - {} RUNNER_CAPACITY - 23905 RUNNER_ROLES_TOKEN - NODE_TYPE - initial RUNNER_ID - 10.245.202.229 CONFIG_FILE - PROXY_TAGS - FORCE_INSTALL - False HOST_STORAGE_PATH - /mnt/data/elastic -- Verifying Prerequisites -- Checking runner container does not exist... PASSED Checking host storage root volume path is not root... PASSED Checking host storage path is accessible... PASSED Checking host storage path contents matches whitelist... PASSED Checking Docker version... PASSED Checking Docker file system... PASSED Checking Docker network settings... PASSED - The installation can proceed with ICC enabled; however, we recommend turning off ICC (icc=false). Checking Docker storage driver... PASSED - The installation with overlay2 can proceed; however, we recommend using overlay Checking whether 'setuser' works inside a Docker container... PASSED Checking memory settings... PASSED - Option `--memory-settings` not used. Default memory settings might be insufficient for production use! Checking runner ip connectivity... PASSED Checking OS IPv4 IP forward setting... PASSED Checking OS max map count setting... PASSED Checking OS kernel version... PASSED - OS kernel version is 3.10.0-1062.18.1.el7.x86_64 but we recommend 4.4. Checking minimum required memory... PASSED Checking OS kernel cgroup.memory... PASSED - OS setting 'cgroup.memory' should be set to cgroup.memory=nokmem Checking OS minimum ephemeral port... PASSED Checking OS max open file descriptors per process... PASSED Checking OS max open file descriptors system-wide... PASSED Checking OS file system and Docker storage driver compatibility... PASSED Checking OS file system storage driver permissions... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Errors have caused Elastic Cloud Enterprise installation to fail [Errno 2] No such file or directory: '/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp' Traceback (most recent call last): File "/elastic_cloud_apps/bootstrap-initiator/initiator.py", line 83, in prerequisite.verify_prerequisites(prerequisites, bootstrap_properties) File "/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/base.py", line 63, in verify_prerequisites result, msg = p.is_met(bootstrap_properties) File "/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/os_settings.py", line 275, in is_met uid = getpwuid(stat(tmp_dir).st_uid).pw_name FileNotFoundError: [Errno 2] No such file or directory: '/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp' ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ``` ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [May 4, 2020, 6:17pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/2 "2020-05-04T18:17:12Z")
That's odd, it's failing on the last of these 4 lines: ```auto tmp_dir = "/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp" call(["rm", "-rf", tmp_dir], stderr=DEVNULL, stdout=DEVNULL) call(["setuser", ece_user, "mkdir", "-p", tmp_dir], stderr=DEVNULL, stdout=DEVNULL) uid = getpwuid(stat(tmp_dir).st_uid).pw_name ``` So for some reason `setuser YOUR_USER mkdir -p /elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp` has (silently) failed. I'd probably try something like `docker run -it elastic-cloud-enterprise bash` and then see what happens when you run the `setuser ... mkdir ...`? ---
**Author:** ![adam.gantt\_va](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@adam.gantt\_va](https://discuss.elastic.co/u/adam.gantt_va)\ **Post date:** [May 6, 2020, 6:05pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/3 "2020-05-06T18:05:30Z")
I don't have setuser command on this particular image, but I did manually create the `/elastic_cloud_apps/...` directories and verified the permissions are owned by the non-root user performing the install. The same error is displayed after manually creating the folder structure ---
**Author:** ![adam.gantt\_va](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@adam.gantt\_va](https://discuss.elastic.co/u/adam.gantt_va)\ **Post date:** [May 7, 2020, 3:38pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/4 "2020-05-07T15:38:19Z")
Looking a little more at your comment, since I don't have setuser command on my RHEL image, is there a way to refactor that call? When I search the install script, I don't see those lines in my version of the script. ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [May 7, 2020, 4:07pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/5 "2020-05-07T16:07:31Z")
Sorry - `setuser` should have been called within the `docker -it ... bash` session, ie you shouldn't need it in your RHEL What steps exactly did you take? ---
**Author:** ![adam.gantt\_va](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@adam.gantt\_va](https://discuss.elastic.co/u/adam.gantt_va)\ **Post date:** [May 11, 2020, 2:35pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/6 "2020-05-11T14:35:18Z")
> [@Alex\_Piggott](#): > > setuser YOUR\_USER mkdir -p /elastic\_cloud\_apps/bootstrap-initiator/bootstrap\_initiator/prerequisite/tmp Running the `setuser` command in the docker image provided a `user not found` message for the user in my image. Here are the steps I took: ```auto [sppdevadmin@azurebasefeb2019 ~]$ docker run -it docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.5.0 bash [root@d6bf9cc8ef89 /]# ls anaconda-post.log bin elastic_cloud_apps home lib64 mnt proc run service srv tmp var app dev etc lib media opt root sbin snapshot-tool sys usr [root@d6bf9cc8ef89 /]# whoamit bash: whoamit: command not found [root@d6bf9cc8ef89 /]# whoami root [root@d6bf9cc8ef89 /]# ls elastic_cloud_apps/ adminconsole beats-runner client-observer director jolokia route-server shell zookeeper allocator blueprint cloud-ui docker-socket-proxy metricbeat run_tests.py stunnel allocator-metricbeat bootstrap cloud-ui-runner filebeat metricbeat-6.3.2 runner test beats bootstrap-initiator constructor filebeat-6.3.2 proxy services-forwarder upgrade beats-6.3.2 client-forwarder curator haproxy proxyv2 services.jar upgrade-initiator [root@d6bf9cc8ef89 /]# setuser sppdevadmin mkdir -p /elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp setuser: user sppdevadmin not found ``` ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [May 15, 2020, 5:13pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/7 "2020-05-15T17:13:21Z")
Hey sorry for the delay Ah I think you should do ```auto docker run --env UID=`id -u` \ --env GID=`id -g` \ -it docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.5.0 bash usermod -u 1005 elastic groupmod - g 1006 elastic setuser elastic mkdir -p /elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp ``` ---
**Author:** ![adam.gantt\_va](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@adam.gantt\_va](https://discuss.elastic.co/u/adam.gantt_va)\ **Post date:** [May 22, 2020, 3:14pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/8 "2020-05-22T15:14:27Z")
Successfully ran the commands you provided, ```auto [root@7f80107a671e /]# groupmod -g 1006 elastic [root@7f80107a671e /]# setuser elastic mkdir -p /elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp [root@7f80107a671e /]# ls /elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp/ README.md ``` Logged out of the bash session and ran the elastic setup script again, same error message. `FileNotFoundError: [Errno 2] No such file or directory: '/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/tmp'` ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [June 5, 2020, 3:14pm UTC](https://discuss.elastic.co/t/rhel-installation-fails-no-such-file-or-directory-elastic-cloud-apps-bootstrap-initiator-bootstrap-initiator-prerequisite-tmp/231011/9 "2020-06-05T15:14:27Z")
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