# Rule with Jira Connector cannot find parent issue

**URL:** <https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609>\
**Category:** Kibana\
**Tags:** elastic-stack-alerting\
**Created:** [October 13, 2021, 10:49am UTC](https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609 "2021-10-13T10:49:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [October 13, 2021, 10:49am UTC](https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609/1 "2021-10-13T10:49:30Z")

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Hi,

I have a couple of rules using a Jira connector and create subtasks in Jira.

This works fine, but now, I cannot update the rules, because I get an error, that the parent issue cannot be found.  
The rules still create new subtasks in Jira to this parent issue. Also, I can see a lot of tasks from the project in Jira when searching from Kibana, so I assume, it is no security issue.

That parent issue by now has many subtasks and opens quite slow in Jira itself, so my question is, if there is a timeout in Kibana when searching for the parent issue and this could be the problem in Kibana.

Any ideas?

Thanks and best regards,  
Norbert

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**Author:** ![bhavyarm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bhavyarm/32/22392_2.png) [@bhavyarm](https://discuss.elastic.co/u/bhavyarm)\
**Post date:** [October 25, 2021, 9:13pm UTC](https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609/2 "2021-10-25T21:13:14Z")

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Hello,

Can we get details of the error and screenshots please?

Thanks,  
Bhavya

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**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [October 26, 2021, 6:12am UTC](https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609/3 "2021-10-26T06:12:57Z")

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Hello,

unfortunately, I cannot provide any screenshot, as I already created a new task in the Jira project as the solution. I've waited until the upgrade to 7.15.1 was done last weekend, but that didn't change anything to the behavior. So, I decided to create that new Jira task, which works again as expected.

Thanks,  
Norbert

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [November 23, 2021, 6:13am UTC](https://discuss.elastic.co/t/rule-with-jira-connector-cannot-find-parent-issue/286609/4 "2021-11-23T06:13:05Z")

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