# Rules and Connector is not sending ot email; **URL:** \ **Category:** Kibana\ **Created:** [March 31, 2022, 3:44pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223 "2022-03-31T15:44:53Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [March 31, 2022, 3:44pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/1 "2022-03-31T15:44:53Z")
Hi Team I have setup rule under rules and connectors. I am trying to send out an email to my gmail. But its not working. But if i use watcher to send out an email. I am receiving emails. ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 8, 2022, 2:51pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/2 "2022-04-08T14:51:42Z")
> [@Amisha\_Thakkar1](#): > > Hi Team > > I have setup rule under rules and connectors. I am trying to send out an email to my gmail. But its not working. But if i use watcher to send out an email. I am receiving emails. any idea what can be the issue ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [April 8, 2022, 11:44pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/3 "2022-04-08T23:44:42Z")
Did you set up an email connector? Alerts and rules do not use the email config you set up for watcher... They are completely separate capabilities. > **[Email connector and action | Kibana Guide \[8.1\] | Elastic](https://www.elastic.co/guide/en/kibana/current/email-action-type.html)** > > Kibana provides you with several options to share \*Discover\* saved searches, dashboards, \*Visualize Library\* visualizations, and \*Canvas\* workpads with others, or on a website. ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 11, 2022, 3:37pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/4 "2022-04-11T15:37:27Z")
> [@stephenb](#): > > mail connector? Alerts and rules do not use the email config you set up for watcher... They are completely separate capabilities. yes email connector is setup.I did try running connector independently as well. It show test ran successfully. But I am not receiving any email. ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 12, 2022, 3:50pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/5 "2022-04-12T15:50:07Z")
any idea wht could be the issue ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [April 12, 2022, 4:41pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/6 "2022-04-12T16:41:57Z")
So did you test the connector when you created it... it will tell you whether it is successful or not ![Screen Shot 2022-04-12 at 9.38.17 AM](https://us1.discourse-cdn.com/elastic/original/3X/4/e/4e7f36c699974b39a0efd4d7a1598d2bea39761f.png) Where is says successful i got the appropriate errors until I corrected the config ![Screen Shot 2022-04-12 at 9.38.29 AM](https://us1.discourse-cdn.com/elastic/original/3X/7/1/71be2e16f8a374c7ca5ce5cb6b2d5e638467ebdc.jpeg) Did you do all this? If it is still not working then I would look at your rule and make sure it correctly configure. ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 12, 2022, 6:57pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/7 "2022-04-12T18:57:54Z")
yes i did all this and I am getting the same result but i dont see any email ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [April 12, 2022, 7:46pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/8 "2022-04-12T19:46:15Z")
Perhaps your email system is rejecting / blocking... I don't have a simple answer... and silly ... you checked your spam folder right? ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 13, 2022, 2:44pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/9 "2022-04-13T14:44:57Z")
yes i did check spam folder ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [April 13, 2022, 3:05pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/10 "2022-04-13T15:05:23Z")
Are you sure the alert is firing? you could add and Index Action to see if it is actually firing the and activating the action. ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 14, 2022, 5:09pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/11 "2022-04-14T17:09:47Z")
The alert is active so it should fire email ![Screen Shot 2022-04-14 at 10.08.38 AM](https://us1.discourse-cdn.com/elastic/original/3X/c/8/c8325dabf0e20692c132b2ceb365e183a3c64fba.jpeg) ---
**Author:** ![Amisha\_Thakkar1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/amisha_thakkar1/32/98491_2.png) [@Amisha\_Thakkar1](https://discuss.elastic.co/u/Amisha_Thakkar1)\ **Post date:** [April 14, 2022, 5:21pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/12 "2022-04-14T17:21:21Z")
In logs i see alerts are being sent to my email but i am not receiving those. When I try my personal gmail its working fine. ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [April 14, 2022, 7:48pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/13 "2022-04-14T19:48:52Z")
perhaps your work email is rejecting... Sometimes corporate email rejects if from is not from valid/ recognize `from` ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [May 12, 2022, 7:49pm UTC](https://discuss.elastic.co/t/rules-and-connector-is-not-sending-ot-email/301223/14 "2022-05-12T19:49:03Z")
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