# Sending a Kibana Alert through a proxy help
**URL:** https://discuss.elastic.co/t/sending-a-kibana-alert-through-a-proxy-help/279115
**Category:** Kibana
**Tags:** elastic-stack-alerting
**Created:** [July 20, 2021, 12:39am UTC](https://discuss.elastic.co/t/sending-a-kibana-alert-through-a-proxy-help/279115 "2021-07-20T00:39:22Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@nigel.wadsworth](https://discuss.elastic.co/u/nigel.wadsworth)
#### Post date: [July 20, 2021, 12:39am UTC](https://discuss.elastic.co/t/sending-a-kibana-alert-through-a-proxy-help/279115/1 "2021-07-20T00:39:22Z")
Hi there
We have an OT environment that has a requirement to create incidents in a cloud-based ServiceNow instance.
To do this, we have to go through a proxy which requires kibana.yml to be modified to allow this.
We can manually reach the ServiceNow endpoint via a webpage url so we know the proxy & firewall rules are working.
However, when I try to do this via Elastic, I get a range of errors depending on what settings I use in kibana.yml.
Has anybody done this before?
What is the syntax setting for user authentication into the proxy?
Standard settings are:
xpack.actions.proxyOnlyHosts: ["[xxxdev.service-now.com](http://xxxdev.service-now.com)"]
xpack.actions.proxyRejectUnauthorizedCertificates: false
xpack.actions.rejectUnauthorixed: false
I am currently setting proxyUrl to:
xpack.actions.proxyUrl: "[http://ProxyUser:ProxyPassword@10.16n.nn.nn:80](http://ProxyUser:ProxyPassword@10.16n.nn.nn:80)"
but have tried multiple different ways of doing this.
How do I authenticate the user so that the proxy will allow the traffic through?
Thanks
NigelW
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [August 17, 2021, 12:39am UTC](https://discuss.elastic.co/t/sending-a-kibana-alert-through-a-proxy-help/279115/2 "2021-08-17T00:39:38Z")
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