# Sentiment Analysis in ELK cloud

**URL:** <https://discuss.elastic.co/t/sentiment-analysis-in-elk-cloud/249860>\
**Category:** Elasticsearch\
**Created:** [September 24, 2020, 5:25pm UTC](https://discuss.elastic.co/t/sentiment-analysis-in-elk-cloud/249860 "2020-09-24T17:25:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![antony\_kavin](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/antony_kavin/32/47894_2.png) [@antony\_kavin](https://discuss.elastic.co/u/antony_kavin)\
**Post date:** [September 24, 2020, 5:25pm UTC](https://discuss.elastic.co/t/sentiment-analysis-in-elk-cloud/249860/1 "2020-09-24T17:25:09Z")

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Hi team,

I have a trial version of the Platinum plan in Elastic Cloud. I have chosen the Platinum plan because of the Machine Learning platform.

I am trying to use the ELK solution in order to do a text analytics on support tickets raised by our customers. Identifying the emotion of the ticket description(Sentiment Analysis) is the key to this analysis.

Is Sentiment Classification possible using the Machine Learning Platform available in Elastic Cloud? Do you have any pre-trained models/plugins which I can use to do Sentiment Analysis? Are there any solution articles/documents which I can follow to implement the same?

P.S. I have used the open source free version for some time now and have just started to use the cloud version. Just want to say that you have built an awesome product.

Thanks,  
Antony.

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**Author:** ![ylasri](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ylasri/32/86120_2.png) [@ylasri](https://discuss.elastic.co/u/ylasri)\
**Post date:** [September 24, 2020, 5:36pm UTC](https://discuss.elastic.co/t/sentiment-analysis-in-elk-cloud/249860/2 "2020-09-24T17:36:13Z")

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Check this [webinar](https://www.elastic.co/fr/webinars/observability-and-sentiment-analysis-in-a-single-platform-with-the-elk-stack), it may help

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 22, 2020, 5:36pm UTC](https://discuss.elastic.co/t/sentiment-analysis-in-elk-cloud/249860/3 "2020-10-22T17:36:14Z")

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