# Service Desk adminstration@Atlanta,GA

**URL:** <https://discuss.elastic.co/t/service-desk-adminstration-atlanta-ga/14816>\
**Category:** Elasticsearch\
**Created:** [December 11, 2013, 3:20pm UTC](https://discuss.elastic.co/t/service-desk-adminstration-atlanta-ga/14816 "2013-12-11T15:20:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SAURABH\_SHARMA](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@SAURABH\_SHARMA](https://discuss.elastic.co/u/SAURABH_SHARMA)\
**Post date:** [December 11, 2013, 3:20pm UTC](https://discuss.elastic.co/t/service-desk-adminstration-atlanta-ga/14816/1 "2013-12-11T15:20:36Z")

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HI Partners,

Hope all are doing great,We have Urjent requirement of _Service Desk  
Administration_

_Functional Title:__Administrator - Service Desk_

\*Work Location: \*_Atlanta, GA_

_Job Description:_

Verifying the issue and categorization / prioritization of the  
incident.Knows to use _Ticketing and Monitoring tool_, _concept of queues,  
creation ofticket, modification/updating tickets, assigning tickets to  
various resolver groups_, eliciting CSATs,Monitoring of alert logs,  
scheduled jobs, backup jobs.Should be able to do carry out first level  
analysis of alerts and incidents.Should be able to handle service requests  
independently. Should contributetowards building of knowledge base and also  
demostrate in the effective usage oknowledge base in improving FCR and the  
response time.Should be aware on the Service desk metrics (SLAs), tracking  
and reporting of tsame. Should have exposure in handling interactions with  
customer directly andbetter CSATs.Should be able to handle service tickets  
which get escalated fromService Desk support. Should be able to do RCA for  
Service tickets that missedresolution. Should have good understanding of  
the processes as per SOW and deliservices as appropriate.

_Saurabh Sharma_

Phone: 609-897-9670 x 2165

Email: [saurabhs@sysmind.com](mailto:saurabhs@sysmind.com)

Fax: 609-228-5522

Add: 38 Washington Road, Princeton Jn, NJ 08550

[image: sysmind]

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 6, 2017, 2:01am UTC](https://discuss.elastic.co/t/service-desk-adminstration-atlanta-ga/14816/2 "2017-07-06T02:01:58Z")

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Closed on July 6, 2017, 2:01am UTC