# ServiceNow integration issues

**URL:** <https://discuss.elastic.co/t/servicenow-integration-issues/371473>\
**Category:** Kibana\
**Created:** [December 4, 2024, 4:27pm UTC](https://discuss.elastic.co/t/servicenow-integration-issues/371473 "2024-12-04T16:27:35Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![karnamonkster](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karnamonkster/32/67266_2.png) [@karnamonkster](https://discuss.elastic.co/u/karnamonkster)\
**Post date:** [December 4, 2024, 4:27pm UTC](https://discuss.elastic.co/t/servicenow-integration-issues/371473/1 "2024-12-04T16:27:35Z")

</div>

Using the ServiceNow integration which is in the preview mode.  
Everything is working as per network perspective from the elastic-agent where the integration is installed with a policy.

- Elastic Agent : 8.12.1
- Fleet & Elastic + Kibana: 8.16.1  
When running this integration we get an error:

```auto
[elastic_agent][error] Unit state changed cel-default-cel-servicenow-c2137450-1bac-418b-a6ce-ebf3acdb07d0 (CONFIGURING->FAILED): failed to check program: failed program instantiation: overload already exists 'typeV_re_match_string' accessing config

```

On the server local Elastic agent logs:

```auto
{"log.level":"error","@timestamp":"2024-12-04T16:17:19.584Z","message":"Error creating runner from config: failed to check program: failed program instantiation: overload already exists 'typeV_re_match_string' accessing config","component":{"binary":"filebeat","dataset":"elastic_agent.filebeat","id":"cel-default","type":"cel"},"log":{"source":"cel-default"},"log.logger":"centralmgmt","log.origin":{"file.line":138,"file.name":"cfgfile/list.go","function":"github.com/elastic/beats/v7/libbeat/cfgfile.(*RunnerList).Reload"},"service.name":"filebeat","ecs.version":"1.6.0","ecs.version":"1.6.0"}
{"log.level":"error","@timestamp":"2024-12-04T16:17:19.585Z","log.origin":{"file.name":"coordinator/coordinator.go","file.line":601},"message":"Unit state changed cel-default-cel-servicenow-c2137450-1bac-418b-a6ce-ebf3acdb07d0 (CONFIGURING->FAILED): failed to check program: failed program instantiation: overload already exists 'typeV_re_match_string' accessing config","log":{"source":"elastic-agent"},"component":{"id":"cel-default","state":"HEALTHY"},"unit":{"id":"cel-default-cel-servicenow-c2137450-1bac-418b-a6ce-ebf3acdb07d0","type":"input","state":"FAILED","old_state":"CONFIGURING"},"ecs.version":"1.6.0"}

```

Please help sort this out.

---

<div class="post-metadata">

**Author:** ![karnamonkster](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karnamonkster/32/67266_2.png) [@karnamonkster](https://discuss.elastic.co/u/karnamonkster)\
**Post date:** [December 4, 2024, 5:12pm UTC](https://discuss.elastic.co/t/servicenow-integration-issues/371473/2 "2024-12-04T17:12:17Z")

</div>

FIgured out the issue to be version of Elastic Agent - It has to be 8.16.1  
ServiceNow version tested : Washington DC