# ServiceNow integration with Elasticsearch
**URL:** https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095
**Category:** Elasticsearch
**Created:** [February 6, 2020, 6:30am UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095 "2020-02-06T06:30:05Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@tahseen\_fatima](https://discuss.elastic.co/u/tahseen_fatima)
#### Post date: [February 6, 2020, 6:30am UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095/1 "2020-02-06T06:30:05Z")
Hi,
I have a setup of ELK Stack 7.5.1 to visualize/analyse different kind of logs in our environment. Now, I have a serviceNow of tool where we raise ticket.
I want to integrate serviceNow with elasticsearch is there any direct integration available?
Please help.
Thanks,
Regards,
Tahseen
---
### Author:  [@ropc](https://discuss.elastic.co/u/ropc)
#### Post date: [February 6, 2020, 7:40am UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095/2 "2020-02-06T07:40:16Z")
Hi @tahseen_fatima - Could you tell us more about your use case and what you would expect as part of the integration with ServiceNow?
---
### Author:  [@tahseen\_fatima](https://discuss.elastic.co/u/tahseen_fatima)
#### Post date: [February 6, 2020, 10:56am UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095/3 "2020-02-06T10:56:28Z")
HI,
Firstly thank you for the reply.
We are using serviceNow Madrid ticketing tool,
my use case is: whoever raised a new ticket in serviceNow that ticket should automatically ingest it to elasticsearch.
After that we can able to analysize.
Thanks,
Regards,
Tahseen
---
### Author:  [@ropc](https://discuss.elastic.co/u/ropc)
#### Post date: [February 6, 2020, 12:46pm UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095/4 "2020-02-06T12:46:20Z")
@tahseen_fatima Thank you for the information provided.
There is no out-of-the-box integration between Elasticsearch and ServiceNow.
I am not an expert with ServiceNow, but these ideas below could be worth exploring:
- Use Logstash and the [http\_poller input plugin](https://www.elastic.co/guide/en/logstash/current/plugins-inputs-http_poller.html) to retrieve data from the incident table in ServiceNow.
- Looking at the documentation in ServiceNow, it might be possible to define a business rule when an event is triggered and use the [outbound REST web service](https://docs.servicenow.com/bundle/madrid-application-development/page/integrate/outbound-rest/concept/c_OutboundRESTWebService.html) (e.g. calling Logstash / Elasticsearch APIs to ingest documents).
I hope that helps.
---
### Author:  [@tahseen\_fatima](https://discuss.elastic.co/u/tahseen_fatima)
#### Post date: [February 7, 2020, 6:49am UTC](https://discuss.elastic.co/t/servicenow-integration-with-elasticsearch/218095/5 "2020-02-07T06:49:33Z")
Hi,
Thank you for the reply.
This is my logstash config file:
```
input {
http_poller {
urls => {
url => "https://dev68751.service-now.com"
}
request_timeout => 60
#proxy => { host => "0.0.0.0" port => "443" scheme => "http"}
schedule => { cron => "* * * * * UTC"}
metadata_target => "http_poller_metadata"
codec => "json"
user => "admin"
password => " ***** @"
}
}
output {
stdout {
codec => rubydebug
}
}
```
The output I am getting.
```
.base');\nvar $targets = angular.element('*[concourse-compilation-target]');\nvar bootstrapModule = angular.module('appBootstrap', window.NOW.ngLoadModules);\nangular.bootstrap(document.documentElement, [bootstrapModule.name]);\nscheduleCompilation($targets);\n}\nangular.element(document).ready(function() {\nsetTimeout(bootstrap)\n});\n})(angular, window);\n;\n