# Sorry, this confirmation link is no longer valid **URL:** \ **Category:** Meta Elastic\ **Created:** [December 6, 2019, 7:12pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933 "2019-12-06T19:12:00Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![spottedmahn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spottedmahn/32/58962_2.png) [@spottedmahn](https://discuss.elastic.co/u/spottedmahn)\ **Post date:** [December 6, 2019, 7:12pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/1 "2019-12-06T19:12:01Z")
I just tried to change my email address on my account page, [https://discuss.elastic.co/u/spottedmahn/preferences/account](https://discuss.elastic.co/u/spottedmahn/preferences/account), but when I click on the email link I get: ![image](https://us1.discourse-cdn.com/elastic/original/3X/0/7/07f18a622ebe0c9d37962cbce4767336ce671b2e.png) > Sorry, this confirmation link is no longer valid. Perhaps your email was already changed? Email link: [https://discuss.elastic.co/u/authorize-email/cc7080f7ea90fe2dbe1bc723d158a8c8](https://discuss.elastic.co/u/authorize-email/cc7080f7ea90fe2dbe1bc723d158a8c8) I didn't know the right place to post this message so I just dumped it in the Elasticsearch category. Happy to move it to the "right" place 😀. ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [December 9, 2019, 1:58pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/2 "2019-12-09T13:58:40Z")
Hey, possibly some browser extension of yours visited this link already? Just to be sure I understand: Did you email address change or not? And do you get this invalid also when you try this a second time? if you need help fixing, you can also drop me an email, and I can try to help. Mail me to $firstname.$lastname@elastic.co --Alex ---
**Author:** ![spottedmahn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spottedmahn/32/58962_2.png) [@spottedmahn](https://discuss.elastic.co/u/spottedmahn)\ **Post date:** [December 9, 2019, 3:09pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/3 "2019-12-09T15:09:29Z")
> [@spinscale](#): > > possibly some browser extension of yours visited this link already? Could be but I doubt it. Maybe our link protector software? It transformed my email link to: [https://linkprotect.cudasvc.com/url?a=https%3A%2F%2Fdiscuss.elastic.co%2Fu%2Fauthorize-email%2Fcc7080f7ea90fe2dbe1bc723d158a8c8&c=E,1,QMhuRd7nqNMHn3crTFtbD8C6XGG6hX2Vlhqi5e8Qv1V2JGKQ4zgOenEdfUFld3ii8IkI9cdzR9ho2eKwUCwamXIJ8D1yE7-60iAAhHlznu7aAx30a-Z5jA,,&typo=1](https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdiscuss.elastic.co%2fu%2fauthorize-email%2fcc7080f7ea90fe2dbe1bc723d158a8c8&c=E,1,QMhuRd7nqNMHn3crTFtbD8C6XGG6hX2Vlhqi5e8Qv1V2JGKQ4zgOenEdfUFld3ii8IkI9cdzR9ho2eKwUCwamXIJ8D1yE7-60iAAhHlznu7aAx30a-Z5jA,,&typo=1) > Just to be sure I understand: Did you email address change or not? Apparently it did work as I got your response alert w/ my new email address and my preferences has my new email address listed. > And do you get this invalid also when you try this a second time? I only tried once. I'm gtg 👍. Maybe it was a temporary glitch 🤷‍♂️. Out of curiosity I'll have to try it again though 😉 Thanks for the quick reply! 🤝 ---
**Author:** ![spottedmahn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spottedmahn/32/58962_2.png) [@spottedmahn](https://discuss.elastic.co/u/spottedmahn)\ **Post date:** [December 9, 2019, 3:19pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/4 "2019-12-09T15:19:56Z")
It's the [Barracuda Link Protector software](https://www.barracuda.com/products/essentials?&utm_source=google&utm_medium=search_cpc&utm_campaign=1593860532&utm_adgroup=57662139262&utm_term=link%20protection&utm_position=1t1&utm_matchtype=p&utm_device=c&utm_content=301841226410&gclid=Cj0KCQiA_rfvBRCPARIsANlV66OTzo6tY1cpgdEpsOoxwQ3t0_2qMbk42G-gZeapR1f8tmiO5Y0gRYEaAtu1EALw_wcB) from our IT people 😱😢 I tried my personal gmail account, no issues. I tried my work account again, same problem. ---
**Author:** ![spottedmahn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spottedmahn/32/58962_2.png) [@spottedmahn](https://discuss.elastic.co/u/spottedmahn)\ **Post date:** [December 9, 2019, 4:18pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/5 "2019-12-09T16:18:12Z")
Notified Barracuda via Twitter and to my great surprise [they responded](https://twitter.com/barracuda/status/1204072333436174337?s=20)! > That's strange. Sorry about that, I'll send it over to the team so they can check it out. ^cb ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [January 6, 2020, 4:18pm UTC](https://discuss.elastic.co/t/sorry-this-confirmation-link-is-no-longer-valid/210933/6 "2020-01-06T16:18:19Z")
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